Job Description

Contract: Healthcare

Location: Halifax, HX3 0PW

Hours of work: 37.5

Working Pattern: Working various shifts on a relief basis, covering nights, days, weekends, and bank holidays

Contract Type: Permanent

Hourly Rate: 12.21

Calderdale Royal Hospital is seeking a reliable, customer-focused Switchboard / Helpdesk Operator to join our team.

This role is vital in ensuring fast, accurate, and compassionate communication between patients, families, clinical teams, and external callers.



As the first point of contact for patients, visitors, and staff, this role is essential to the smooth running of hospital services.

The Role

Answer and route internal and external calls promptly and professionally Operate paging systems, bleeps, and critical alarms Receive maintenance requests and log jobs accurately on the computer system Respond appropriately to emergency calls and hospital codes Follow hospital policies and procedures at all times Maintain clear, accurate communication with clinical and non-clinical teams

About You

Ability to remain calm and focused in high-pressure or emergency situations Strong verbal communication and active listening skills Good multitasking and problem-solving abilities Professional, courteous, and compassionate manner Previous experience in customer service, call centre, or switchboard operations (preferred)

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.







To find out more about what we do - https://www.uk.issworld.com/