Job Description

Job Title:

System Support & Administrator (Maternity Cover)

Department:

IT - Store Systems

Location:

The ability to travel to Livingston is essential

You could be based in our Livingston Head Office or working from home, normal working hours will be 8.00 - 4:30/ 9.00 - 5.30 pm, however you must be flexible as there will be an element of weekend work and night time support while the stores are trading.

MAIN DUTIES & RESPONSIBILITES

To assist in the day to day running of the Store Systems department. This would be the perfect opportunity for a retail employee looking for a new challenge and to start a career within a head office environment.

No two days can be the same - The Store Systems department maintains and supports the hardware, software, communications and network infrastructure in our stores. The team keep the systems and tech up and running to help provide a superior level of service to customers and do their utmost to answer questions, provide advice and support, as well as resolving technical issues.

The Role & Duties will include:

Taking calls from stores, giving advice and relaying any technical problems to the team. Such calls are likely to comprise of queries about till problems (hardware & software), mobile payment device issues, iScan, kiosks, denso, Shark, Love2shop or any related general queries Logging all calls onto our call log system, updating the systems and following up on each call until it's resolved Working closely with stores on refund & exchange receipts and reconciling refund & exchange receipts weekly, generating reports for the regional management team and highlighting any inaccuracies Helping and supporting store management teams to investigate any discrepancies and looking at ways to reduce discrepancies going forward Ensuring that stores comply with security policies You will also have your own task to manage this could be working on configuring MPDs or iScans at times and sending these to stores, reconciliation of Love2shop vouchers, Denso, Zebra sticker machines etc

The Person:

This role would suit someone who has a keen interest in the systems we have in stores You do not need to have IT experience - we will teach you the IT stuff! A good memory is essential as, you'll need to remember every detail about how our systems operate in order to provide telephone support to stores Good organisational skills are a must, we are a busy department and you must be able to organise your workload appropriately. The ability to work on your own initiative but also being able to follow detailed instructions from the team is essential.

About the perks/benefits

Up to 40% product discount for you and your loved ones Up to 29 days holiday (including bank holidays) increasing to 34 after three years' service Your birthday off to celebrate you Flexible working hours / contracts to work when suits you Perk platform for hundreds of discounts Manage, save and access your wages as you earn them to get paid your way Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services. A pension scheme to help you save for the future Development and progression opportunities across store and Head Office Opportunity to be a part of our company Purpose Groups

About schuh

At schuh we are the 'Same but different'.

By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.

This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.

We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.

Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact talent@schuh.co.uk