Job Description

JOB DESCRIPTION -- System Support

Position:

System Support

Responsible to:

National Training Manager

Purpose of Position

Working from Head Office (Chester) to aid our Franchise network with system support set ups and general queries utilising the One Touch Health system. The rostering system is a multi-platform solution that SureCare has chosen to operate the rostering of care workers to ensure safe delivery of home care visits.

This role will involve full training of the system with the ultimate goal of being able to deliver basic support functions including queries, and general administrative support for the Training Manager.

Hours

37 hours per week Monday - Friday excluding bank holiday.

Place of work

Head Office - Chester (CH1)

Principal Responsibilities

1. To gain extensive knowledge of the company's rostering system One Touch Health.

2. To be the first point of contact for any One Touch Health queries.

3. Troubleshoot and redirect calls outside of the standard support questions to the Training Manager.

4. Maintains and operates an accurate record of all One Touch Health queries.

5. Provides administrative support for the Training Manager.

6. Updates documents and forms, and uploads updated Policies & Procedures and Templates to the One Touch Health Platform.

7. Maintains and operates databases, spreadsheets and other forms of information, handling and disseminating this information as required.

8. Carries out other administrative tasks as required to support our Care Services.

9. Maintains appropriate filing and retrieval systems.

10. Undertakes relevant small-scale research projects as required.

11. Participates in team meetings.

12. Undertakes training on One Touch Health as required.

13. Responsible for own Health and Safety, ensuring a safe working environment for colleagues.

14. Undertake any other duties in line with the basic objectives of the post.

15. Prepares correspondence, reports, documents, and carries out other routine administration.

SureCare reserves the right to alter the content of this job description to reflect the changing needs of the business but is a correct reflection of the duties of the post at the time of writing.

Person Specification -- Essential Criteria

The following personal attributes are considered essential to the post of System Support:

Self-motivated Organised An active team player but also able to work on own initiative A good communicator Understanding of legislation relating to community care Recognise problems and formulate solutions Ability to communicate both verbally and in writing Assessment and gathering information skills Organisational skills Positive attitude to own health and work attendance record Good computer literacy.

Desirable attributes

:

NVQ2 in Care qualification
All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the requirements under the

Data Protection Act 2018

.

All staff must ensure that they are aware of their responsibilities under the

Health and Safety at Work, etc Act 1974

.

Job Types: Full-time, Permanent

Pay: 25,000.00-26,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Employee discount Free parking On-site parking Store discount
Schedule:

Monday to Friday No weekends
Work Location: In person