Job Description

Part Time Call Centre Controller positions available to join our busy 24/7 call centre in Edinburgh.

Job Requirements/Responsibilities:

Experience in taxi industry with previous dispatch/control role in taxi call centre Proficient in workings and control of taxi booking system Management of workload and dispatching of jobs to drivers Effective Communication with public/customers/account holders/staff and drivers Dealing with any driver issues Manage call centre room including staff/breaks Effective feedback communication and management Technical ability to ensure smooth running of call centre operation room Oversee feedback management of agents PC Administration work competence, ensuring key information is logged and completed for shift Interest and ability to lead the shift with a positive attitude Promote positive team working environment and calmness
The candidates:

Confident, polite, clear and empathetic communication Highest level of Accuracy and Attention to detail Knowledge and understanding of taxi industry Demonstrate ability to manage all aspects of control room Positive helpful and informative attitude to promote effective working practice Experience and understanding of customer service expectations
Immediate starts available.

Shift allowance for weekend working.

Job Types: Part-time, Permanent

Pay: 12.94-15.55 per hour

Benefits:

Additional leave Company pension
Application question(s):

Do you have taxi or transport logistic experience?
Work Location: In person