Job Description

Are you ready to take the next step in your career and lead a passionate team delivering life-changing support to our customers? We're offering an exciting secondment opportunity for a Team Leader - Supported Housing until January 2027.
This role is working closely with the Team Manager to help shape service delivery, inspire a diverse team, and make a real difference in people's lives. You'll be at the heart of our "one team, one purpose" ethos-working collaboratively to deliver high-quality, person-centred support.
Key Responsibilities:

• Lead the day-to-day management of a range of support services across your area.

• Manage and develop a diverse team, including recruitment, induction, training, and supervision.

• Ensure services meet commissioned outcomes, internal targets, and regulatory requirements.

• Oversee safeguarding, risk management, and health and safety at service level.

• Build strong relationships with external agencies and internal teams to deliver seamless support.

• Identify opportunities for service improvement and innovation.

• Prepare performance reports and attend contract review meetings.

• Promote and uphold LiveWest's values in all aspects of your work.

Why Apply?
This secondment is a fantastic opportunity to grow your leadership skills, influence service delivery, and contribute to meaningful outcomes for vulnerable individuals. You'll be supported by a collaborative team and have the chance to shape services that truly matter. If you're passionate about people, thrive in a dynamic environment, and want to lead with purpose-this role is for you.
This role is being offered on a full time, permanent basis, working 37 hours per week, you will be based at our Newstart Scheme based in Truro. Bandwidth hours will be 8am to 9pm.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.
Please note: we are unable to provide a CoS for this role; therefore, you must have the right to work in the UK for the full duration of the role without requiring a CoS.
About The Candidate
To be successful in your application for the role of Team Leader - Supported Housing you will have the essential skills and experience for a level 2 role and the following role specific skills and experience:

• Experience of managing people, teams and rotas.
• Experience of supporting a wide range of people from varying backgrounds with varying support needs.
• Experience of applying common sense to situations and the risks that you have to take; sometimes there are no black and white answers you will need to sort through the grey.
• Experience of being accountable for the decisions you make and seeing the bigger picture.
• Experience of maintaining records and putting into place action plans.
• Experience in dealing with challenging, difficult and dangerous behaviour.
• Knowledge of what housing related support is and the issues that people are facing on a daily basis.
• Knowledge of safeguarding, risk assessing, risk management and health and safety.
• Previous experience of working with vulnerable individuals whether on their own or in group situations.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
About The Company
Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.

Skills Required