Job Description

Job Ref:

DOH1119

Branch:

DFT Operator

Location:

London

Salary/Benefits:

Up to 32,000K

Contract type:

Fixed Term

Hours:

Full Time

Hours per week:

37.5

Posted date:

25/11/2025

Closing date:

09/12/2025

Team Organiser

About DFT Operator

Join Our Team at DFTO

DfT Operator Ltd (DFTO),

is the public sector owning group behind seven key train operators .We're here to make your rail journeys smoother, safer, and more reliable. Since taking on LNER in 2018, we've focused on delivering better train services, enhancing customer experiences, and boosting performance across the network. Today, DFTO helps 270 million passenger journeys happen each year, with a team of nearly 17,000 dedicated colleagues. We now manage 25% of Britain's railway and are committed to shaping the future of train travel to better serve passengers.



We work closely with the DfT but operate independently with our own governance and leadership teams. Our priority is ensuring efficient, dependable rail services for everyone.

Vacancy Details

Duration: 2 Year FTC

Location: Waterloo, London

Salary: up to 32,000K

Closing date:9th December 2025

Reporting to: Business Manager, but supervised by the Board Governance Coordinator.

Primary Purpose of Job:

To support the Operational Planning Performance team and provide an efficient and effective general administrative and secretarial support service. Provide technical input interface with maintaining relevant records. This role will be responsible for supporting the Governance Admin team, providing an efficient and effective general administrative and secretarial support service.

Key Deliverables:

Key deliverables for this role include diary management for members of the Governance Admin as well as all of the Directors supporting their EA/PAs, organising and taking minutes for and setting agendas for team meetings and training sessions, booking travel and hotels as required, supporting with low level purchasing where required. This role will help grow our governance function through the creation of governance monitoring tools including board training, paper review and support directly with board meetings for incoming TOCs and as such assist in the development of DFTO maturing. Broader office management tasks, locker setup, keeping cupboards tidy and general wider office support. The Board Governance Coordinator will support the Team Organiser with the intent to upskill in key areas such as minute taking and meeting support.

Key Responsibilites:

Undertake general office administration duties including control of all post, co-ordinating office supplies and administrating the distribution of all key equipment including vulnerable assets such as mobile telephones, IT equipment; make necessary returns. Arrange travel, hotels and transport as requested for the team. Organise meetings and the production, collation and dissemination of documentation for and resulting from them. Take minutes when required and follow up actions from the meeting. Provide a consistent in-person presence on behalf of the team delivering excellent customer service levels. Provide communications to the team, including sending messages as required. Maintain an efficient filing system paying particular attention to records of standing meetings, statutory records and authorisations. Utilise financial and procurement systems and act as Local Purchasing Agent (where directed) by ordering stationery and other office consumables as required. Report team problems e.g. IT and office facilities and monitor response. Undertake administrative tasks as directed including technical literature searches for the team. Undertake the role in a way that is consistent with, and reinforces, DFTO's values. Supporting the Business Manager and Board Governance Coordinator in governance activities including the creating and upkeep of the Document Review Matrix; ensuring upcoming document reviews are factored into their appropriate meetings. Act as a key support for the wider EA/PA network, sharing resources, coordinating team-wide logistics. Serve as a central point of contact for operational duties, including any equipment defects, collections/send-off of equipment and general business support processes.

Other tasks the role will support on include:

Subscription management, including Adobe and providing the Finance team invoices etc as and when required Training - Support the Board Governance Coordinator in booking and coordinating training for NEDs and Newco's for OnBoard and internally for Monday.com. Travel coordination Date and training tracking for management, board and the wider team Equipment support (including ordering and IT cohesion) Wider Non-Executive Directors support including pass renewals and meeting room bookings (when traveling to Waterloo) Joining role between the wider DFTO team with IT and Waterloo support team to ensure any equipment (including printers) and IT tickets are logged and chased up to ensure minimal disruption. Wider team support for meetings papers to ensure appropriate governance and steps have been conducted prior to submission, for example direct support to me, and MP for paper collating for executive meetings in the build up to board meetings.

Knowledge, Skills, Experience Technical Qualifications:

Essential

Ability to multitask Experience in appropriate IT packages Good time manager Strong organisation skills Good communication skills (verbal and written) including excellent telephone manner Experience of working with a team.

Desirable

Sound railway background and knowledge of railway geography Recognised qualification in keyboard associated skills and office management techniques Knowledge and experience of records management

Benefits:

Annual Leave: Starting at 25 days and rising to an additional day per year of service completed within the first 5 completed years up to a maximum of 5 additional (30 days).



DC Pension Scheme: 10% Employer contribution, 5% Employee contribution.



Opportunities to learn and network across the wider industry.

(How to apply)

Additional Information...

Disclaimer: Candidates applying for this position on a secondment basis must inform their line manager prior to submitting their application. This is to ensure transparency and facilitate any necessary discussions regarding workload and responsibilities.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

Contact:

If you have any questions or reasonable adjustments, please contact dean.palmer@dftoperator.co.uk



Please do not email any CV's to us, your application must be made by clicking the 'Apply' button.