Job Description

Job Title:

Technical Advisor

Location:

Dagenham (occasional cover of other London offices)

Job Type:

Full-time, 37.5 hours per week

Salary:

27,000 per year

Company:

Alcove - Helping the Elderly & Vulnerable Stay Safe and Connected

Who We Are:

Alcove is a market leader in care technology, revolutionising the social care sector by using digital, sensor-based technologies to keep elderly and vulnerable people safe while maintaining their independence. We work closely with local authorities, the NHS, housing associations, and sheltered accommodation providers to provide connected care technology, allowing us to monitor the health and well-being of individuals remotely, ensuring early detection of any potential issues. Join us to play a crucial role in supporting the elderly and vulnerable people to live more independent lives, supported by innovative technology.

Who You Are:

You have a keen eye for detail, and a love of getting things right. Maybe you've worked with IT systems or dabbled in tech support, or maybe you're the person everyone in your family calls when the Wi-Fi goes down. You're the kind of person who finds satisfaction in ticking things off a list and knowing that everything is exactly where it should be. You'll be instrumental in rolling out and maintaining the tech that helps vulnerable adults live independently.

Job Overview:

We are seeking a highly organised, proactive, and tech-savvy individual to join our team as a Technical Advisor. This hands-on role involves the rapid, accurate setup and updating of care technology devices in bulk, ensuring they are ready for deployment in a timely and efficient manner. While your focus will be managing batches of devices--configuring software, performing firmware updates, and handling bulk data operations--you'll also be a go-to resource for troubleshooting tech issues and supporting staff with technical queries as they arise. You'll need to be comfortable switching between methodical admin work and reactive problem-solving, all while keeping an eye on quality, consistency, and the end user's experience.

Key Responsibilities:

Configure, update, and deploy care technology devices in bulk with speed and precision. Perform software and firmware updates across a wide range of devices using established tools and processes. Troubleshoot hardware and software issues during configuration and provide practical resolutions. Maintain accurate records, ensuring all documentation and systems are up to date. Assist staff with technical queries and provide hands-on support for device-related problems. Monitor devices during setup to identify faults or irregularities before deployment. Collaborate with colleagues to refine configuration processes and improve efficiency. Ensure all devices meet internal standards and quality benchmarks. Maintain stock levels of devices and accessories; assist in organising and preparing inventory for setup. Support the wider team when required with ad hoc or administrative tasks. Adhere to data protection and security policies while handling sensitive configuration data.

Required Skills & Experience:

Proven experience in a technical support, IT administration, or device configuration role, preferably in a fast-paced or operational environment. Exceptional organisational skills with the ability to manage multiple device setups, track progress, and meet deployment deadlines. High level of accuracy and attention to detail, especially when working with large volumes of data or devices. Confident in troubleshooting technical issues and navigating unexpected setup challenges. Strong verbal and written communication skills for reporting issues and supporting staff queries. Comfortable working with software and platforms; proficiency in Microsoft Office, Excel. Capable of quickly learning new systems, apps, and configurations. Comfortable with numbers and data tracking (e.g., device IDs, firmware versions, batch logging). Self-motivated, reliable, and capable of working independently as well as within a team. A practical, hands-on approach with the ability to follow detailed processes without cutting corners. GCSEs in Maths and English or equivalent qualifications. Willingness to travel to other offices when required. Full driving licence due to the location of the office and occasional travel requirements.

Desirable Skills:

Familiarity with Salesforce or similar CRM systems. Prior experience in customer or staff-facing tech support roles. Care technology experience

What We Offer:

A dynamic and varied role in a supportive and growing company. A collaborative and professional work environment. Competitive salary and benefits package. Opportunity for career development and growth within the company.
If you're methodical, tech-savvy, and take pride in getting things set up right the first time, we'd love to hear from you! Whether you're updating devices, solving device issues, or helping colleagues with tech questions, your precision and support will make a real difference.

How to Apply:

Please submit your CV outlining your relevant experience and

answer our 'Why would you like to work for Alcove' question

explaining why you're interested in this role.

Job Type: Full-time

Pay: 27,000.00 per year

Benefits:

Free parking
Schedule:

Monday to Friday
Application question(s):

Why would you like to work for Alcove?
Experience:

technical support: 1 year (preferred) Microsoft Excel: 1 year (preferred)
Work Location: In person

Reference ID: Alcove Technical Advisor