Job Description

A brilliant opportunity for a technically-minded individual to join a pioneering deep-tech company as a Technical Support Engineer, working with innovative imaging technology.
This role offers the chance to get hands-on with complex systems, providing high-level technical support to a wide variety of customers both in the UK and internationally. If you thrive on problem-solving, enjoy working closely with hardware, and are confident in a customer-facing role, this could be the perfect step in your career.
Location: Based in Cambridge with regular travel to Oxford and occasional national/international travel
Salary: 40,000 - 50,000 per annum + 10% bonus + equity options + healthcare, pension, and other benefits
Requirements for Technical Support Engineer:

• A degree in Electrical Engineering, Physics, Computer Science or a related technical field
• At least 2 years of experience in a technical support or engineering role
• Experience developing or supporting advanced imaging or camera systems (infrared experience a plus)
• Strong communication skills with a proven ability to convey complex technical concepts to a range of audiences
• Comfortable producing technical documentation, user guides, and support materials
• Familiarity with networking concepts and IT infrastructure
• Proficiency in relevant programming or scripting tools
• Full, clean UK driving licence
• Familiarity with CRM tools is a bonus
• Happy to travel regularly as part of the role

Responsibilities for Technical Support Engineer:

• Build, test, debug, and document production-level imaging systems
• Deliver effective, timely technical support to clients via email, phone, and in person
• Conduct technical demonstrations and presentations to customers and internal teams
• Develop and maintain user guides, scripts, and demo materials to support product usage
• Collaborate with engineering and product teams to identify and resolve product issues and improve user experience

What this offers:

• The chance to work for a cutting-edge tech company at the forefront of imaging technology
• A varied and challenging role combining hands-on technical work with customer interaction
• A competitive package including bonus, equity options, and strong benefits
• The opportunity to travel and work directly with clients on real-world technical challenges

Applications:
If you meet the requirements and are excited by the opportunity to support next-generation imaging solutions, we'd love to hear from you. Please ensure your CV includes full academic and work history details. Apply via the relevant link.
We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).
Keywords: Technical Support Engineer / Product Support Engineer / Field Applications Engineer / Customer Support Engineer / Systems Support Specialist / Hardware Support Engineer / Software Support Engineer / Applications Engineer / Technical Solutions Specialist / Customer Success Engineer / Platform Support / Field Support / Client Support Engineer / Post-Sales Support / Technology Support Specialist / Tier 2 Support / Root Cause Analysis / Technical Troubleshooting / Incident Management / Support Escalation / Technical Documentation / Product Demonstrations / CRM Systems / Diagnostics / Firmware Support / Hardware Integration / Deployment Support / Technical Enablement / Device Support / Imaging Systems