Job Description

Company Background

Allume Energy is an Australian technology company dedicated to enhancing solar energy accessibility for multi-dwelling residential properties. Our flagship innovation, SolShare, represents a world-first in hardware and software solutions, enabling multiple flats to be physically connected to a single solar power system. SolShare addresses a growing disparity in energy equity and contributes significantly to the reduction of global carbon emissions.

www.allumeenergy.com.au

This

role will be remote

requiring a high degree of self-motivation and autonomy.

We also offer:

25 days of annual leave Well-being initiative: fortnightly half-day Fridays where the entire team logs off at lunchtime Progressive parental leave policy: no minimum tenure; 15 weeks paid parental leave (primary carer); 5 weeks paid parental leave (secondary carer)
Allume Energy is an endorsed employer for women by WORK180, and a full list of our benefits and policies can be found HERE

Our preference is for this role to be full time, although part-time applications are welcomed. If you are returning to work or want to focus more time on life outside of work, we would love for you to apply! We understand part-time may look different to everyone, and we look forward to discussing what might suit you best.

Position

As a Technical Support Engineer within Allume Energy, you will assume a crucial role in ensuring the seamless operation and expansion of our pioneering SolShare product during a period of rapid growth. Within our efficient and collaborative team, significant opportunities for professional development are available, and proactive contributions are highly valued.

The daily responsibilities of this role will encompass technical consultation with solar installers, diligent troubleshooting, and the systematic collection and analysis of data. Occasional local site visits may be required; however, these do not constitute a primary function of the role.

If you possess a strong interest in technology, enjoy practical problem-solving, and are eager to contribute to the advancement of sustainable living, we encourage you to submit your application.

Roles and Responsibilities

Analyse, evaluate and follow through to solve key customer problems. Gather and analyse data pertaining to technical issues and installer conversations, providing actionable insights to the development team to inform prioritisation of product enhancements. Manage a schedule of work including providing estimates, communicating work progress and dependencies. Develop and maintain comprehensive technical documentation, such as customer guidance materials, troubleshooting protocols, and informative knowledge-base articles. Be a key contributor to a solution focused culture with the courage to innovate.

What we're looking for:

Demonstrable strong electrical knowledge, ideally supported by a relevant academic degree or professional electrical qualifications. Full UK driving license Minimum 2 years in a customer-facing or field-based role Hands-on mindset and practical problem-solving ability Excellent communication skills, both written and verbal. Organised, self-motivated, and adaptable in a fast-moving environment Confident working independently and representing Allume Energy on-site Familiarity with the use of ticketing systems.
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Work Location: Remote