Job Description

About Us

We are a small but growing business specialising in the online sale of infrared heating solutions. Our team is passionate about energy-efficient heating, high-quality customer service, and smooth day-to-day operations. We're looking for a capable and adaptable individual to join our team and support both technical sales and daily office functions.

Role Overview

This is a varied, hands-on role that combines customer service, online sales support, light technical advice, and general help around the office. Ideal for someone smart, organised, and eager to learn, this position offers a great opportunity to grow your skills in a dynamic environment.

Key Responsibilities

Online Sales & Customer Support

Respond to customer enquiries via phone and email

Advise customers on product choices and heating requirements

Process online orders and follow up on customer queries

Technical Product Advice

Assist customers with basic questions on infrared heating systems and electrical installation compatibility

Relay more complex technical enquiries to the appropriate team member (training provided)

Marketing & Content

Help create and update product listings, blog posts, FAQs, and social media content

Assist with photography or simple graphics, and general marketing.

Office & Warehouse Support

Repack and organise stock as needed

Liaise with couriers and logistics providers for deliveries and returns

Keep the office tidy, well-organised, and running smoothly

Ideal Candidate

A smart, practical attitude and willingness to learn

Good written and spoken English

Comfortable speaking with customers on the phone

Basic computer skills (email, Word, online systems)

A keen interest in technology, electrical systems, or heating is a bonus

Organised, reliable, and able to multitask in a small team

What We Offer

Supportive training and mentoring

A relaxed, friendly working environment

Opportunity to grow into a more technical or sales-focused role

Free parking and breakout/lunch room available

How to Apply

Send your CV and a brief cover letter to dale2012@gmail.com. Tell us a bit about yourself and why this role caught your eye and why you think you would be a good candidate.

Job Type: Full-time

Pay: 23,000.00-27,000.00 per year

Benefits:

Casual dress Free parking On-site gym On-site parking
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 01/09/2025