Job Description

About Us:

British Transport Police (BTP)

is the national police force for the rail network throughout Great Britain. We are the 'Guardians of the Railway,' putting passenger safety at the heart of what we do. Our values are simple:

We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect

.

Join us and help create an environment where we can all be our best every day.

The Opportunity

: Telecoms Specialist

Grade

: B003

Salary

: Up to 62,796.00 :- 48,254.40 basic salary per annum with yearly increments based on performance plus a non-contractual/non pensionable Skills for the Information Age Supplement of up to 5,288.95 amount awarded either 0%.50% or 100% based on validation of self-assessment and 10% On Call Allowance plus London Allowance 4,427.65.

Contract Type

: Permanent.

Location

: Force Headquarters Buckingham Palace Road SW19TJ

Type of Working Arrangement

: Blended approach of home and office-working is available.

Hours

: This is full-time role (37 hours per week).


Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for a a

Telecoms Specialist.

As a Telecoms Specialist with BTP you will be provide technical expertise with regard to the implementation and management of the force's VoIP and legacy voice systems including contact centres and emergency call handling. Work closely with suppliers and partners to ensure solutions are robust and resilient.

Main Responsibilities:

Management of change within the fixed voice environment. Manage the force's dial plan. Provide expert support and guidance during special operations and events. Work closely with suppliers and partners to ensure solutions are robust and resilient. Responsible for the installation, support and management of 2,600 Avaya VoIP and Microsoft Teams UC solution covering 5 separate call centres. Also responsible for Featurenet and VoIP call handling on the ICCS.

Essential Skills

:

Accredited to ITIL Foundation Level or higher Educated to degree level in a specific IT or engineering discipline or equivalent experience. Extensive experience in provision and management of a large VoIP solution and legacy telecoms solutions within an emergency service or similar safety critical environment. Microsoft Teams Voice and Administration experience. Extensive experience of management and configuration of contact centres, integration of voice into control room dispatch solutions and IP network architecture. Extensive experience of working with supplier to support and provide specialist technical support to a national organisation of users and stakeholders. Good experience of incident resolution, requests, changes and problem solving are delivered to agreed

Further information about this vacancy can be found in the attached job description.

How to apply

: Applications will be via an up-to-date CV and an online application form, as part of this application you will be asked to outline how your skills and experience demonstrate your suitability for the role.


Completed applications must be submitted by 11.59pm, 19th August 2025

Vetting

: Successful applicants will be required to pass Management Vetting and National Security Clearance (5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.

Medical

: We'll ask for relevant health and medical history details to support employee wellbeing.

References

: We'll ask for references to cover the past 5 years.

What we offer

:

28 days annual leave plus bank holidays, increasing to 30 days after 5 years. Family-friendly policies, including up to 26 weeks paid maternity and adoption leave. Bespoke benefits platform and Blue Light Card access. Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles. Interest-free annual rail season ticket loan after 6 months. (Remove if FTC) Access to the Transport Benevolent Fund for health, welfare, and financial support. Development opportunities, including fully funded apprenticeships. Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Inclusion & Diversity:

At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. As part of our commitment we operate a 'Disability Confident Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.


For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

Join Us

:


Grow your career with us. We can't wait to hear from you! See why BTP is right for you and click here for more information. For further information, please contact our Resourcing Team at RecruitmentTeam@btp.police.uk.