Job Description

:

Telemarketing Administrator

Department:

Sales & Marketing

Location:

Kriekels House

Working hours:

Full time Monday to Friday 8:30am-5pm, with 1 hour lunchbreak and 4pm finish on Fridays

Reports to:

Marketing Executive

Job summary:

This is a telemarketing position for a leading HVAC (UK) Limited Company that is part of a global enterprise with its headquarters in Belgium. This is a 'hands-on' position to develop and help realise the company's marketing strategy, and in meeting ambitious but realistic goals and objectives

Work collaboratively with all departments to develop company strategy in terms of vision, focus, goals, and objectives to drive business growth and profitability

Main responsibilities and deliverables:

Research project data using Barbour ABI's construction data platform

Create search criteria to develop opportunities in accordance with business objectives

Telephone stakeholders to nurture and develop interest in Jaga's products and services

Make use of mail-merge and other digital media to present Jaga to stakeholders

Significant input in content and media design and optimisation

Use CRM to manage opportunities and all relevant actions

Develop opportunities to create and deliver qualified sales leads to the external sales team

Liaise with internal and external sales & marketing colleagues as required to help develop opportunities

Work to specific key performance indicators designed to enhance and measure overall performance

Prepare monthly reports detailing activity, opportunity development and conversion to sales qualified lead

Make sales appointments for external sales team to develop leads

Following up on quotes by contacting customers via phone and email, effectively answering any customer queries regarding products, prices, and deliveries in an accurate and timely manner

Recording progress, updating and maintaining accurate records on customer relationship management (CRM) system

Providing administrative support to all other departments, initially the field-based sales team and internal sales team

Any other reasonable task delegated by line manager

Skills:

Excellent communication skills - verbal and written

Excellent computer literacy - proficiency in Excel, Word, and the ability to easily pick up new online systems including CRM

Very good organisational skills with the ability to prioritise work

Strong attention to detail

Ability to be focused, work calmly and accurately under pressure

Ability to learn quickly and build good understanding of Jaga product range (training provided)

Standards;

Role specific:

Always represent the company in a professional manner

A good telephone manner is essential

Meet the objectives agreed with your line manager. These will be set at the beginning of any financial year and reviewed at performance appraisals every 3 months

Continually update CRM in accordance with Policy Document

Ensure compliance with company health & safety policy

Take responsibility for own personal development

Company wide:

Bribery act

Perform work according to company standards and policies

Live the five core values of the business

Job Types: Full-time, Permanent

Pay: From 20,878.00 per year

Benefits:

Company events Company pension Free parking Health & wellbeing programme Life insurance On-site parking
Ability to commute/relocate:

Ledbury HR8 2DJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a Chartered Institute of Marketing qualification?
Experience:

Marketing: 3 years (required)
Work Location: In person