Job Description

Who we are in a nutshell.
At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. This means it's our job to help keep our customers' assets legally compliant, operational and, above all else, safe. We're able to achieve this with a team of only the very best, most talented people.
What will you be doing?
As a Telephony Advisor for BES Group, you will plan and book engineering inspections using purpose designed software. You will help us to deliver the highest quality inspections by confirming all the details so our Engineers get to where they're needed, when they're needed.
You will:

• Use your excellent customer service skills to contact our customers and inform of, or confirm their booking
• Confirm appointments for all inspections with customers via inbound and outbound calls
• Use purpose designed software to ensure correct data is inputted for the engineers to follow, ensuring an effective and efficient schedule
• Work with the wider team to prioritise and book in urgent inspections when required
• Use your fantastic problem-solving skills to keep our Engineer travel time to a minimum, ensuring that we are as efficient as we can be
• Self-manage your workload and work to strict deadlines
• Provide reliable, high-quality service to customers
• Input accurate data in to the system
• Achieve quality and productivity targets relating to inspection bookings and telephony SLA's

As part of our team, you will get:

• A salary of 23,000
• Up to 10% pension contribution
• Annual salary review
• 2 x life cover
• A flexible working approach, the role will be based in our Manchester city centre office, with some home based working available (you must have suitable Wi-Fi, and provide your own office set-up for time spent working from home)
• 25 days annual leave (pro-rata) plus bank holidays
• An additional day's holiday for your birthday every year
• An extra day's holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Enhanced maternity / adoption leave
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme
• Guaranteed fundraising support for your chosen charity

To join our team, you will need:

• Offer highly effective communication skills
• Good attention to detail
• Be a team player with excellent customer service skills
• IT literate
• Organisational skills
• Strong telephone skills
• Ability to work to targets
• Previous experience dealing with a high volume of calls in a customer contact centre environment (desirable)
• Customer service experience (desirable)
• Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we're always open and honest

We want you to be you
Our focus on diversity, equality and inclusion is here to stay.
Our team is made up of some of the most skilled and talented people and that's what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.
What's more, we're a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.
Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we're looking for.
To apply for this role, simply click "Apply". We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.
BES Group, where our people and our customers come before everything else.

Skills Required