Job Description

Temporary - Seasonal Sales Assistant
Application Deadline: 25 October 2025
Department: Retail
Employment Type: Seasonal - Part Time
Location: Sheffield
Compensation: 12.60 / hour
Description
Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.
The Role:
Sales Assistants are at the very heart of Lush, and as a Seasonal Sales Assistant you'd be supporting the store through it's busiest time of the year. We're looking for passionate and motivated individuals, who provide 5-star customer service to every customer who walks in. Enthusiasm for showcasing our wonderful products is key, as you will be getting hands on by demonstrating them and creating memorable moments for customers. You will be an excellent team player, and will receive and engage in providing and receiving feedback, contributing and developing our collective skills.
You will ask customers insightful questions to understand their own unique needs, then tailor product recommendations for them, and showcase the products through demonstrations. You will support customers by using thoughtful questions to confirm interest, and securing sales by making sure the customer leaves with the right products for them. The role includes creating custom routines, offering shop tours with intelligent link sales, and providing pampering sit down consultations, including luxuriant hand and arm massages, as part of your every day routine.
Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!
Key Information:
Hours available: 12 hours per week
Application Deadline: Sunday 26th October
Successful candidates will be invited to a trial shift, where we will spend time getting hands on with products and getting to know you!
Key Responsibilities

• Deliver 5-Star customer service and make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
• Become an expert on our products, deliver consultations to help customers choose the perfect products for them, and leave feeling confident and happy with their choices.
• Team up with your colleagues to hit store goals, keep the shop floor fun and inviting, and deliver excellent service together.
• Keep the store looking fresh and fabulous by creating inciting displays, and keeping the store clean and inviting.
• Help keep everything replenished and in place by restocking shelves and ensuring our products are always ready to show off to customers.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
• Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
• Dive into training sessions with enthusiasm, soaking up knowledge to grow both personally and professionally.

Skills, Knowledge and Expertise
Customer Experience: Lush store's are designed to be a haven on the high street, our aim is make every customer's day unforgettable and leave feeling Lusher than when they came in. As a Sales Assistant, your role is to bring kindness and warmth to every customer interaction. Showcase your passion for delivering incredible 5-star customer service, and radiate enthusiasm and positivity into every customer interaction.
Teamwork: Working alongside your colleagues, you will fill the shop floor with positive energy and an upbeat atmosphere. Together with the team, you will help us achieve store goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Clear and open communication is vital during our busiest time of year. You will ensure information effortlessly circulates throughout the store. You will collaborate with your colleagues and management team to keep communication open and respectful. As a Sales Assistant, you will maintain an approachable and positive communication flow, as this will aid your team's success on the shop floor.
Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months' full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working

*qualifying period & hours required

Skills Required