Job Description

As a Tenancy Sustainment Worker, you will support LiveWest customers to maintain their accommodation and build the skills and confidence they need to successfully manage their home. You will help ensure customers have access to appropriate services, support and good quality accommodation, in line with our values, policies and operational standards.
Working closely with support colleagues and external agencies, you will play a key role in helping customers sustain their excluded licences and tenancies, maximise their income, and access the right services at the right time. Ultimately, you will be making a real difference to the lives of vulnerable people in a supported housing setting.
Key responsibilities

• Support customers to understand and comply with their licence or tenancy agreement, project rules and their rights and responsibilities.
• Carry out intensive housing management, including regular property inspections, arranging repairs, managing rent accounts and addressing tenancy/licence breaches such as access, abandonment and anti-social behaviour.
• Work proactively with customers to ensure rent is paid regularly and on time, supporting them to claim Housing Benefit and other welfare benefits to minimise debt.
• Promote safety and wellbeing by following safeguarding, risk assessment and health and safety procedures, including ensuring access for gas servicing, fire safety checks and other statutory inspections.
• Help customers access appropriate support services and agencies, and where necessary, assist them to move on to alternative accommodation.
• Build and maintain effective partnerships with internal colleagues, contractors and external stakeholders to support positive outcomes for customers and LiveWest.
• Encourage customers to use heating, controls and equipment in a safe and cost-effective way, helping them manage their homes sustainably.
• Contribute to continuous improvement by sharing good practice and new ways of working that improve service delivery and outcomes.

Why should I join LiveWest?
This is a great opportunity to use your housing and people skills to make a real and lasting difference in your local community. You'll be part of a supportive team who are passionate about helping vulnerable people to feel safe, secure and settled in their homes. In this role, no two days are the same - you'll be problem-solving, building relationships and working collaboratively with a range of partners to get the best outcomes for customers.
You'll be supported to keep learning and developing in your role, with opportunities to build your expertise in supported housing and tenancy sustainment, while living our values of being customer-focused, working safely, and delivering together.
This is a part time role working 22.2 hours per week - working pattern is Monday, Tuesday and Wednesday, to include one full weekend every six weeks on a rolling rota.
This is a scheme based role, working in our New Horizons scheme in St Austell. We are committed to safeguarding and promoting the welfare of vulnerable groups.
Appointment to this role is subject to a satisfactory enhanced DBS check.
For further information about this role, and LiveWest, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Tenancy Sustainment Worker you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experience of supporting people with housing management needs, including managing risk and dealing with challenging behaviour.
• Understanding of housing-related support and the day-to-day issues customers may face in maintaining their home.
• Knowledge of safeguarding, risk assessment, risk management and health and safety in a supported housing environment.
• Ability to manage rent accounts confidently and work in ways that deliver good value for money.
• Strong organisational skills with the ability to manage your time and priorities effectively.
• Ability to assess difficult situations, stay calm under pressure and find practical solutions.
• Confident in maintaining accurate records and producing clear written information such as letters and reports.
• Valid UK driving licence and use of a suitable vehicle for travel to multi-site locations.

Essential qualifications

• Good level of literacy and numeracy.
• Safeguarding certification.
• Evidence of continuing professional development.

Desirable qualifications

• CIH relevant qualification (or equivalent study or work experience), or a willingness to work towards this.
• NVQ Level 3 or equivalent in a relevant field.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
About The Company
Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.

Skills Required