Job Description

Why join Ogilvie Construction?

Ogilvie Construction, part of the family-owned Ogilvie Group founded in 1946 has grown into one of Scotland's leading privately owned construction companies. With a diverse project portfolio across multiple sectors such as community, education, health, residential, sports and student accommodation, we are a multi-skilled organisation that provides a rewarding and challenging working environment for all employees.



We have an opportunity for an Tenant Liaison Officer to join our team in Aberdeen.

The role:

Reporting to the Site Manager, you will be responsible for: Visit tenants prior to work starting to explain the process in detail Arrange/identify any special requirements the tenant may need e.g. assistance packages Point of contact for tenant enquiries during work Handle low level customer complaints Assist site manager in communicating any updates regarding ongoing work Assist with access issues Site visits during ongoing works Filling, scanning, uploading and maintaining records of 7-day visits and complaints etc. Carry out customer satisfaction surveys post work Deliver O & M manuals to tenants Remote working and flexibility with tenant's need's Dropoff and collection of paperwork between the site office and main office

What we're looking for:

Previous experience of tenant liaison duties Previous experience of the construction industry would be advantageous IT Literate, good knowledge of Microsoft Office, Internet and databases Good general level of education is required (including Maths and English)

Benefits:

Mon - Fri, 8am - 5pm Early finish Friday (3:30pm) 32 days annual holiday entitlement Access to Well-being Champions and Mental Health First Aiders Commitment to skills development Generous contributory personal Pension Scheme Salary exchange pension with employer NI savings included Profit share scheme Excellent death in service cover Employee Assistance Programme including 5 counselling
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