Job Description

Location:

Otley Garden Centre

Shifts:

Wednesday, Thursday & Fridays 8:30am - 5pm, plus alternating weekends.

An exciting opportunity has arisen for a

Team Leader

to become a part of our

Tills and Customer Services team

at

Otley Garden Centre

. If you enjoy motivating and engaging a team of people, have previous supervisory or team leader experience, then we'd love to hear from you!

Key Responsibilities

Coach & develop the team to ensure they are engaged & performing to their potential Ensure the tills are operated correctly and resolve any issues, problems, or repairs Ensure all cash office reconciliations are carried out, correct & reported to Finance Receipt of stock, ensuring accurate stock count and conducting regular stock takes Ensuring the department is well stocked, presented and merchandised Respond to customer enquires & social media within expected time frames Management of customer expectations and responding to queries within 24 hours Management of returns policy to ensure all members of the team can deal with any returns Deputising for the manager in their absence Serving customers in line with our values

Skills Knowledge and Expertise

Leading and supervising Managing work allocation & training Planning and organising Delivering results and meeting customer expectations Follows instructions and procedures Coping with pressures and setbacks Achieving personal work goals and objectives
Job Types: Part-time, Permanent

Pay: 12.25-13.00 per hour

Expected hours: 31.75 per week

Benefits:

Bereavement leave Company events Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Store discount
Schedule:

8 hour shift Day shift Monday to Friday Overtime Weekend availability
Application question(s):

Do you have the right to work in the UK? What does GREAT customer service look like to you? What is your availability for work? Notice period, preferred working pattern. What motivated you to apply for this role?
Work Location: In person