Job Description

Opportunity at RRG Toyota Bolton - Toyota Customer Consultant

Due to continued growth, we are seeking a Toyota Customer Consultant to join our team and support our Sales department.

As part of the Aftersales team you will be a point of contact to our customers, welcoming them in to our showroom or responding to telephone or online enquiries. You will deliver presentations of our products and vehicles, showing an outstanding knowledge and understanding of all things Toyota.

Don't worry if you're not a Toyota expert right now - our comprehensive training programme will teach you everything you need to know to become a Toyota Customer Consultant.

Role and responsibilities to include:

To create and maintain a positive customer-friendly sales environment whilst taking responsibility for the day to day maintenance To always be prepared to receive and welcome new customers' enquiries (via telephone, walk-in, e-mail and LiveChat) in line with RRG Group processes and procedures To achieve a high level of customer satisfaction

What we're looking for:

You don't need to be from the motor industry; however you will have a proven record of excellent customer service skills and ability to work with people. Strong interpersonal and presentation skills. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers.
At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you're excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!

RRG Group

About RRG Group

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 57 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models along with a brand-new Omoda and Jaecoo dealership opening in Oldham later this year!

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today - but as history shows; that won't stand still and the business will continue to grow, develop and expand.

There are always exciting times ahead for RRG Group!

Benefits of working at RRG Group

There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months' probation period and aged 21+) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. deducted from your salary. Drive your dream car for less!

A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.

Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.

Referrer a Friend Scheme. Recommend someone to join RRG Group and we'll give you an additional 300 per referral.

Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays (FTE). Over 120 members of staff have been with the Group for over 20 years, that's 1 in 7 members of staff!

Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy.

Great team spirit, charity events and the flexibility to get involved in various fundraising events.

Eye care benefits, Support and Mentoring, Employee Assistance, conferences and learning events, regular staff incentives, and so much more!

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Job Types: Full-time, Permanent

Pay: 12.21 per hour

Benefits:

Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

face to face customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person