Job Description

The Company


CRS Building Supplies


Join our team at CRS Building supplies, a respected independent builders merchant serving the Southwest since 2005. With a commitment to quality products and exceptional customer service, we are part of the Independent.


Were expanding our Trade Counter team at our Yeovil Branch and are looking for a dependable Trade Counter Sales Assistant to help us continue delivering excellent service to our trade and retail customers


The Role


We currently have an opportunity for a Trade Counter Sales Assistant to join our Yeovil branch.


Offer a high standard of service to customers who attend the branch, attending to their orders and enquires. Maintain a good technical knowledge of our product range and endeavour to maximise customer sales at all times.


The Responsibilities and Duties


Dealing with orders and enquiries received from customers and potential customers who attend the branch, whether they report directly to the trade counter, or present themselves anywhere else on the Companys premises. In particular, offering direct assistance to customers.
Processing customer telephone orders that come into the branch. Offering a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.
Adopting a pro-active approach to maximise sales to existing customers. Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.
Resolving customer queries, investigating complaints, and resolving these as soon as possible. Where appropriate, renegotiating product standard price, and considering special prices when necessary to maximise product sales.
Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes. Attend training relating to the role if requested by the Company. Observe strict adherence to the Companys health and safety procedures at all times.


Undertake additional or alternative tasks and duties in line with the branch requirements.


The Requirements


Driving licence
Plumbing merchants and trade counter sales experience
DIY or trade counter background (preferred)
Basic addition and subtraction skills


Good knowledge of the industry
Ability to work under minimal supervision
Able to prioritize workload effectively
Ability to maintain technical knowledge of product ranges
Capable of interpreting customers needs where appropriate
Ability to work as part of a team
Willingness to undertake training to improve capability in role
Personable and friendly


The Hours


Week 1 Monday - Friday 07:30 -17:00


Week 2 Monday - Friday 07:30 -17:00 Saturday 08:00-12:00


The Rewards


What we Offer


At IBMG, we value our employees and offer a supportivework environment that fosters growth and development. By joining our team, youwill have access to training opportunities, career advancement prospects, and arange of benefits:


Competitive salary with


Pension scheme and paid holidays


Supportive team and positive work environment


Career development and training


Staff discount on building materials


Employee assistance program


Perks Membership (Discounts available in avariety of retailers)


Branded Uniform


If you are looking for an exciting opportunity tocontribute your skills and be part of a dynamic team at CRS Building Supplies apply now for theTrade Counter Sales Assistant position. Join usin our mission to deliver excellence in the Builders Merchant Sector.


Work Location: In person