Job Description

Trade Sales & Customer Support Advisor

Job Summary

Funky Chalk is a leading supplier of cue sports products, including snooker and English pool cues, cases, and accessories to retailers, clubs, and distributors worldwide. We're seeking a proactive

Trade Sales & Customer Support Advisor

to strengthen our relationships with trade partners and help grow our B2B sales channel.

In this role, your primary focus will be supporting and developing trade accounts: processing orders, handling enquiries, and maintaining strong customer relationships. You'll also play a part in generating new business opportunities, following up with lapsed clients, and providing first-class aftersales support.

Alongside trade sales duties, you'll assist with customer service and e-commerce operations, ensuring seamless coordination across the business. This is an excellent opportunity for a commercially minded individual who enjoys working with trade customers while also contributing to wider business functions.

Key Responsibilities

Trade Sales (Primary Focus)

Process trade orders accurately in Brightpearl, ensuring timely fulfilment. Act as a first point of contact for trade customers, managing enquiries via phone, email, and online platforms. Support the Trade Account Executive with admin tasks such as checking payments, raising invoices, and confirming transfers. Proactively follow up with lapsed or inactive clients to re-establish relationships. Assist with outreach to prospective trade partners and distributors. Maintain clear records of trade customer activity and provide reporting on sales performance. Build and maintain strong relationships with trade customers, ensuring a professional and responsive service.

Customer Service & Aftersales Support

Provide cover for retail customer enquiries when required. Assist with returns and exchanges, ensuring issues are resolved promptly. Handle courier claims for missing or damaged parcels. Monitor and respond to reviews (Trustpilot, Amazon, eBay) to protect brand reputation.

E-commerce & Operations Support

Assist with listing and managing products on Shopify and other marketplaces. Support stock management tasks such as cycle counts, replenishment, and processing returns. Provide hands-on support during peak periods (e.g. order packing). Contribute to reporting on returns, damages, and customer/trade trends.

Key Competencies

Strong sales communication skills (both written and verbal). Commercially minded with confidence in liaising directly with trade customers. Excellent organisation and ability to manage multiple accounts. Problem-solving skills and proactive approach to customer needs. Attention to detail and accuracy in order processing and reporting. Comfortable working independently while being part of a small, collaborative team.

Working Hours

Full-time, 37.5 hours (8.30am - 4.30pm, Monday to Friday). Occasional overtime may be required, especially during seasonal peaks. 20 days annual leave plus Bank Holidays.

Qualifications & Experience

Essential

Previous experience in B2B/trade sales support, account management, or sales administration. Strong communication and relationship-building skills. Confident using business software (Microsoft Office, CRM or ERP systems). Familiarity with e-commerce platforms (Amazon, eBay) and general customer service processes.

Preferred

Experience with Brightpearl or similar stock/order management software. Experience in the cuesports, sports equipment, or leisure goods industry. Previous involvement in generating or supporting new B2B sales leads.
Job Type: Full-time

Pay: From 14.00 per hour

Expected hours: 37.5 per week

Benefits:

Canteen Employee discount On-site parking Transport links
Application question(s):

Do you have an interest in cue sports? what level ?
Experience:

B2B/trade sales support /admin / account management : 2 years (required) using business software Microsoft Office, CRM or ERP systems: 2 years (required)
Work Location: In person