Job Description

Position: Trainee Customer Service Operator
Location: Heathrow
Hours: Full time, 37.5 hours per week, 9am - 5.30pm Monday to Friday
About the position:
The trainee customer service operator will work towards becoming competent in all of the below areas of responsibilities over a 12- 24 month period. On the job and external training will be provided. The position is responsible for the delivery of customer service excellence in line with contractual requirements, such as arranging both import and export shipments in the most efficient and cost effective manner, whilst achieving the required service levels. Dealing with all shipping documentation as per Company guidelines and the Government Services Business Process Manual.
Key Tasks and Responsibilities will include:

• Ensuring accurate data is entered into Hellogic and other operational platforms.
• Processing diplomatic and commercial airfreight consignments from start to finish.
• Reviewing all customer bookings and clearance instructions, ensuring these are understood and followed.
• Providing all relevant service providers with the required information for successful service delivery in line with contracted SLA's.
• Ensuring all delivery instructions are clear, concise and are provided in the correct format.
• Communicating with all operations to ensure the accuracy of consignment delivery.
• Managing in transit milestones for all diplomatic and commercial shipments by obtaining the latest status information, updating systems and monitor accordingly in line with Government Services contracted SLA through to delivery.
• Service failure root cause analysis and action planning.
• Complying with all relevant work and safety legislation, standards and organisational procedures and UK security regulations.
• Providing customer reports where required.
• Coordination with warehouse and transport teams to ensure error free handling of diplomatic material in line with contracted SLA's.
• Regular communication with the overseas branches ensuring that all issues are dealt with in a timely manner.
• Communication with the airlines and the integrators regarding any service issues, ensuring that issues are resolved within a minimum timescale.

About you:
The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office. We are looking for a candidate who can demonstrate customer service excellence and effective communication skills.
Our Values:
As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logistical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together!
At Hellmann Worldwide logistics, we look for people who live;

• Our caring spirit, which makes us stand out from the rest
• Reliability and are accountable in every situation
• Entrepreneurship by knowing the business , industries and the market
• Forward thinking and are bold to bring in new ideas to perspectives

Do you represent these values and feel like it would be the best fit? Then apply now.
Right to Work UK
In accordance with Home Office guidance successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application.
All offers of employment are subject to a five year background check and criminal records check satisfactory to our Company.
Successful applicants will be contacted to arrange an interview. Unfortunately due to the volume of CV's we receive we are unable to reply to unsuccessful candidates at this stage. If you have not heard from us within 2-3 weeks, your application has not be successful on this occasion.
Please note should sufficient applications be received we reserve the right to close this vacancy at any time, we therefore encourage all interested applicants to apply at their earliest convenience to avoid disappointment.
We are not looking to engage with any external recruitment agencies.

Skills Required