Job Description

Opportunity

We have 2 vacancies available for young people ages 16/17 for and automotive apprenticeship. If you have recently left school or collage and you want to embark on an exciting new career. Look no further.

Company Overview

Dentec Accident Repair Centre is a leading manufacturer-approved repair centre with over 70 dedicated employees across Glasgow. We collaborate with prominent car retailers and top insurers, including Mercedes-Benz, BMW/MINI, and Ford, to deliver exceptional vehicle repairs while ensuring an award-winning customer experience.

Summary

We are seeking a Trainee Customer Service Representative to join our dynamic team at Dentec . In this role, you will embark on a training programme certificated through the Glasgow Training Group. You will learn excellent communication skills and become the first point of contact for our customers, providing them with exceptional service and support while contributing to our mission of delivering high-quality vehicle repairs.

Responsibilities

Act as the primary point of contact for customer inquiries via phone and email. Provide accurate information regarding services, pricing, and repair processes. Maintain detailed records of customer interactions and transactions in our database. Assist customers with scheduling appointments and follow-ups as needed. Collaborate with repair technicians to ensure timely updates on vehicle status for customers. Handle customer complaints professionally and efficiently to ensure satisfaction.

Requirements

A strong desire to deliver exceptional customer service. Strong proficiency in Google Suite and office software applications. Excellent phone etiquette and communication skills. Organizational skills with attention to detail for tasks. Ability to work effectively in a fast-paced environment.
This is an excellent opportunity for recent school leavers or college graduates who want to enter the world of customer service in the motor industry.

Job Types: Full-time, Permanent, Apprenticeship

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme On-site parking Referral programme
Work Location: In person

Application deadline: 24/07/2025
Reference ID: Trainee In Customer Service
Expected start date: 04/08/2025