Job Description

About us

ILBP Ltd is a Direct Payment and Personal Health Budget provider. We work with Local Council's and NHS Groups to provide a Managed Account and Payroll Service for clients who lack the capacity or don't want the responsibility to manage this themselves. Our mission is to support and empower our clients to help find them the care they need to live the lives they want to lead. We have been operating successfully for over 12 years managing Direct Payments and Personal Health budgets for Adults and Children in England. We work closely with both social workers and nurses in the Local Authority and NHS. We strongly believe that trust and communication is the best key to success. Our company culture promotes independence, understanding and strives to improve the lives of the clients we support.

Overview

We are seeking a Trainee Direct Payment Officer to join our small and motivated team.

We are offering a competitive initial salary up to 27,000 dependent on experience

After passing a 6-month probationary period, the salary could increase up to 30,000

Responsibilities

- Data Entry related to financial transactions using Excel

- Payroll Processing and Auto Enrolment using Sage 50 Payroll

- Accurate Payment processing using Online Banking

- Internal Audit checks to ensure accurate Payroll and Payment processing

- Pension Declaration submissions

- Completing accurate Council & NHS Audits in a timely manner

- Admin tasks including processing client documentation and scheduling appointments

- Answer incoming calls from social workers, carers and vulnerable clients professionally and empathetically

- Provide accurate information, guidance and support to callers and emailers regarding our services

- Visiting and Calling clients to complete Internal and Council Audits

- Maintain confidentiality and handle sensitive information with care and discretion

- Other ad hoc tasks to support the service manager

Skills

Desirable Skills:

- Knowledge of Direct Payments/Personal Health Budgets and/or relate fields is an advantage

- Sage 50 Payroll and Excel experience useful but not essential

- Critical Thinking Skills

- Quick Learning Skills

- Excellent Customer Service

- Full UK Driving Licence

Essential Skills:

- GCSE Maths & English

- Strong Organisational Skills and attention to detail

- Exceptional communication and active listening skills

- Ability to work both as part of a team and under your own initiative

- Ability to work calmly under pressure to meet company deadlines

- Empathetic and Patient, with the ability to remain calm under pressure

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Casual dress Free parking On-site parking
Work Location: In person