Job Description

TRAINEE VEHICLE DAMAGE ASSESSOR

The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We

pride ourselves on providing a quality service which has resulted in our success and growth.

As a recognised industry leader, The Vella Group currently operate 18 sites with ambition to grow ever further in the future. Now is an exciting time to join as we embark on a journey of expansion and innovation within the industry!

The overview of the Vehicle Damage Assessor is to be responsible for creating accurate repair assessments in line with published and current repair methodology also ensuring that they are fair and reasonable and fully justified. You must also have the ability to build and maintain positive and effective relationships with engineers, customers, colleagues and technicians. The successful candidate will be trained by the Vehicle Damage Assessors on site to become fully competent in vehicle damage assessing.

CORE DUTIES AND RESPONSIBILITIES:

Assist the Vehicle Damage Assessor in creating accurate repair assessments and learn from them.

To become familiar with the Work Provider contracts

To develop and maintain positive working relationships with Work Providers and develop the ability to negotiate with engineers in a professional manner to achieve the best possible result

To liaise with Customers and keep them fully updated with regards to estimate creation and any subsequent changes in a professional and friendly manner

To attend training as required by your role to allow you to develop and maintain the necessary skills to create accurate repair estimates following recognized methodology ensuring them to be fair and reasonable

To attend training as required by your role to allow you to develop and maintain the ability to keep up to date with developments in structural, electric and safety related technologies

To ensure accurate notes are entered within the management systems to record all events within your control or that have been brought to your attention in relation to the claim or claim progression

Be able and willing to assist with the customer service and parts departments of the site.

Ensure administration is completed accurately and in a timely manner

Pro-active in identifying areas of improvement for the Company and its processes.

ABOUT YOU:

Willing to learn and progress.

Be able to follow processes.

Computer literate.

Able to work as a team and have excellent communication skills.

Have great organizational skills and be effective with time management.

Be flexible and adaptable to change.

Be customer focused.

Have a valid driving license.

BENEFITS:

33 days holiday

Internal and external training

Pension scheme and death in service insurance

Enhanced maternity and paternity pay

Perkbox - Access to hundreds of exclusive discounts and rewards

MediCash - Free healthcare scheme

Childcare vouchers or workplace nursery benefit

Free parking

Uniform for your role

Job Type: Full-time

Benefits:

Childcare Company pension Discounted or free food Employee discount Gym membership Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Referral programme Sick pay Store discount
Schedule:

Monday to Friday
Licence/Certification:

Driving Licence (required)
Work Location: In person