Job Description

Certex UK have an exciting opportunity for a part-time Training Sales Administrator to join our Training Team based in Harworth (DN11 8RY), near Doncaster.



Working hours will be 9.30am to 2.30pm Monday to Friday - we welcome applications from all with relevant skills and experience, including working parents and may be open to some negotiation of these hours to fit around your individual requirements but please note that this position will be permanently office based, 5 days per week, and is not a term-time only position



The successful applicant will be part of our Lifting Solutions Group, the largest lifting organisation in Europe, comprising of 22 companies with over 100 locations Worldwide including the USA, Australia, and Taiwan.





Reporting to the Harworth Training Manager, the role will involve coordinating the sales and administration for our very busy Training Department.





Experience in a similar role or a background which includes working for a training team/company or customer service based call centre experience would be advantageous.

Certex UK is committed to providing a working environment in which all our employees are able to realise their full potential and to contribute to our business success by providing equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation.

Key Responsibilities:

Acting as the first point of contact for all training enquires- managing the central training inbox Providing a consistent high level of customer service at all times by phone, email, and in person Utilising the CRM to keep accurate records of all enquiries and orders. Experience in HubSpot advantageous Utilising the LMS (Learning Management System) to administer training courses and delegate registrations inclusive of issuing joining instructions and maintaining accurate attendance records Process and issue certification to stakeholders in a timely manner Raising quotations and processing orders Liaising professionally with a range of stakeholders at all levels Liaising with our team of trainers Liaising with our internal teams to organise internal training Liaising with our Accounts Team to ensure the smooth and efficient processing of new customer accounts and maintenance of existing accounts Liaising with our HSEQ Team to ensure we are always compliant with policies and procedures and audit ready, and able to help customers with information requests Organising the general logistics of training including catering, travel & accommodation. Experience of arranging overseas work travel would be advantageous Proactively identifying opportunities for sales Providing administrative support and metrics to the Training Manager as required

Key Skills:

Interpersonal skills

: with a pro-active 'can do' attitude, you will be hard-working with excellent interpersonal skills. Able to work well within a team, whilst also having the initiative, self-motivation and confidence to work independently. You will have a natural ability to establish and maintain positive and professional relationships, and to problem solve diplomatically

Communication

: the ability to communicate effectively at all times in a professional manner, within a fast paced environment, with trainees, course organisers, team members and a variety of stakeholders at all levels, both verbally and in writing

Organisation

: well organised with the ability to multitask and work well under pressure and to deadlines

Time management

: the ability to manage time well and juggle multiple responsibilities and a high volume workload

Technical proficiency

: the ability to use technology effectively, such as presentation software, LMS, CRM, e-learning platforms, Microsoft 365 and online collaboration tools. Experience working with HubSpot CRM or an LMS system previously is desirable but not essential

Attention to detail

: the ability to be meticulous with planning and executing training course organisation and production of certification, demonstrating at all times your attention to detail

Customer service orientated

: the ability to respond to all enquiries in a timely manner and demonstrate at all times, exceptional levels of customer service

Benefits:

Competitive salary 26 days annual leave (pro-rata) plus statutory bank holidays Private medical insurance (after 2 years' service)
4x salary death in service life insurance benefit
Contributory pension scheme paid through salary sacrifice Free on-site parking

Working Hours:

Monday - Friday: 09:30 - 14:30

Closing Date:

The closing date for applications is

Friday 8 August

however we reserve to right to close this posting early or when a number of suitable applications have been received. Please submit your application at the earliest opportunity.

About Us:

Certex UK belongs to the Lifting Solutions Group within Axel Johnson International, which comprises more than 200 companies and employs 5,700 individuals in 34 countries. Axel Johnson International is in turn part of Axel Johnson, a privately owned Swedish industrial group operating globally.



Axel Johnson has a dedicated long-term approach to ownership, emphasising sustainable progress and collaboration. The focus lies on the acquisition and development of companies specialising in technical components and industrial solutions.