Transport Customer Services Job in Eagle Freight Terminal LTD

Transport Customer Services

Ipswich, ENG, GB, United Kingdom

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Job Description

We are a well established family run business looking to expand our Transport team

You will need to be a good team player, with great communication skills and a positive approach. Customer Service experience is essential, ideally in a Transport background.

Salary is negotiable depending on experience.

Monday to Friday 9am to 5pm (Late finish may be needed on occasion)

Duties will include, but not limited to;

Key account point of contact for deliveries Respond to customer inquiries via phone and email in a professional and timely manner Track and provide updates on deliveries and service requests Collaborate with drivers and hauliers to resolve operational challenges Resolve customer complaints and issues efficiently and with a positive attitude Perform general admin duties to ensure the smooth flow of work
Skills/Qualifications

Previous experience in a customer service role, ideally within transport and logistics Excellent verbal and written communication skills Strong problem solving abilities and proactive approach to issue resolution Ability to multitask and manage time effectively in a dynamic environment A positive, empathetic and professional demeanor.
Salary is open to negotiation

Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Benefits:

Casual dress Company pension On-site parking
Work Location: In person