Job Description

At

Rhino Greenhouses

, we combine a passion for gardening with British craftsmanship, proudly representing the Great British Rhino brand -- Britain's Best Loved Greenhouses! Located in the scenic Norfolk landscape, we foster a vibrant team spirit centred on collaboration and innovation. We are currently seeking a motivated Delivery Manager to oversee our logistics operations, manage our growing team of drivers, and optimise delivery processes for exceptional customer service. This is a unique opportunity to join an ambitious, high-growth business at the start of an exciting journey, allowing you to take ownership of your career while contributing to our mission of delivering quality greenhouses. Join us and be part of a dynamic environment where your enthusiasm and skills can thrive!

Personal Competencies:

Previous management or supervisory experience, preferably within logistics or transport operations

Strong knowledge of transport regulations, compliance requirements and health & safety legislation

Experience with route planning and logistics management systems

Proven track record in cost management and budget control

Experience working with third-party logistics providers (Parcelforce, DHL, etc.) and international shipping

Understanding of customs processes and international trade regulations (desirable)

Excellent leadership and people management skills

Strong analytical abilities for performance monitoring and process improvement

Ability to communicate effectively with people of all levels, from drivers to senior management

IT proficient with logistics software, reporting systems and Microsoft Office

Own transport is required due to our rural location

Full UK driving licence essential

Eagerness to develop the team and contribute to company growth objectives, including expanding international operations

Responsibilities & Duties:

1. Manage, mentor and develop our growing team of delivery drivers

2. Ensure full compliance with transport regulations, driver hours, and company safety policies

3. Plan and optimise delivery routes for maximum efficiency and customer satisfaction

4. Schedule deliveries and coordinate with production and customer service teams

5. Monitor and control delivery costs, fuel expenses, and vehicle maintenance budgets

6. Manage relationships and negotiate with shipping partners including Parcelforce and DHL

7. Oversee international shipping operations to the US, EU and worldwide markets

8. Handle customs documentation and ensure compliance with international trade regulations

9. Analyse delivery performance metrics and implement continuous improvements

10. Handle escalated customer delivery issues and complaints

11. Conduct regular driver performance reviews, training, and disciplinary procedures when required

12. Maintain accurate records and produce regular management reports

13. Ensure all vehicles are roadworthy and properly maintained

14. Oversee driver recruitment and induction processes

Hours of Work:

40 hours per week, Monday - Friday (flexibility required for operational needs)

Benefits:

Free secure onsite parking

Generous holiday allowance

Long service awards

Management development and external training opportunities

Employee Assistance Program for support on financial, health and legal matters

Organised staff engagement events

Company pension

Referral programme

Salary:

Competitive salary commensurate with experience

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Free parking On-site parking Sick pay
Ability to commute/relocate:

Norwich NR16 2QN: reliably commute or plan to relocate before starting work (required)
Experience:

logistics or transport operations: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person