Job Description

Location:

Swindon, Hybrid working

With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in TGJones, where we've proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we're entering an exciting new chapter with bold ambitions to become 'Your Hub of the High Street'.

About the role

Following the sale of the High Street business to Modella and our exciting rebrand to TGJones, we're entering a new chapter - one built on growth, agility, and data-driven decision-making.

The Logistics Transport Manager holds end-to-end accountability for the performance and strategic direction of all outsourced transport operations, both domestic and international. The role ensures that third-party providers deliver reliable, cost-effective, and compliant services which underpin store availability, customer satisfaction, and business growth.



A stand-alone role managing our logistics provider, GXO.

Domestic Transport (Store Replenishment)

Performance Governance: Accountable for ensuring the contracted fleet provider achieves service, cost, and compliance KPIs, with issues escalated and resolved at senior level. Network Reliability: Responsible for safeguarding store availability through the continuous monitoring of replenishment service levels and proactive risk management. Contract Leadership: Provides visibility of contract performance, costs, and risks, ensuring that obligations are delivered and that the provider is held to account commercially and operationally.

Strategic Transport Planning

Capacity & Growth Planning: Accountable for aligning transport capacity with business growth, peak trading, and long-term store development plans. Cost & Efficiency Strategy: Ensures transport solutions remain cost-effective, identifying opportunities for cost reduction, efficiency gains, and innovation. Sustainability & Future-Proofing: Leads the integration of ESG commitments into the transport strategy, including the transition to lower-carbon fleets and more sustainable operating models. Cross-Functional Alignment: Ensures transport strategy integrates with Supply Chain, Finance, Merchandising, and Store Operations to deliver end-to-end efficiency and value.

International Imports (Far East Freight)

End-to-End Import Flow: Accountable for ensuring Far East freight is procured, shipped, and cleared into the UK in line with commercial timelines, cost models, and compliance obligations. Freight forwarder: Holds freight forwarding partners to account for on-time delivery, cost competitiveness, and seamless flows into the Distribution Centre. Strategic Sourcing & Risk Management: Ensures resilience and efficiency in the global supply chain, developing alternative routes, sourcing strategies, and contingency plans to mitigate risks such as port disruption or rate volatility.

About you:

Demonstrable experience in UK retail transport operations (multi-drop store replenishment). Strong understanding of trunking, backhaul, and final-mile store delivery models. Experience with high-volume, time-critical networks (daily store deliveries, seasonal peaks, promotional activity). Proven track record managing or working closely with a third-party logistics provider Skilled at managing contractual KPIs, SLAs, and service improvement plans. Experience in commercial performance reviews -- open-book cost models, gainshare mechanisms, and budget control. Ability to analyse and interpret transport MI: on-time delivery, cost per drop, damages, driver utilisation, and empty running. Skilled in creating and maintaining balanced scorecards and weekly performance dashboards. Experience challenging and holding 3PLs to account with data-backed insights. Knowledge of route optimisation, fleet utilisation, and driver shift efficiency. Experience leading or supporting CI initiatives -- e.g., route re-planning, cage vs pallet optimisation, or delivery frequency changes. Familiar with Lean or DMAIC methods for process improvement. Understanding of transport legislation (driver hours, tachograph compliance, vehicle maintenance). Experience auditing transport operations or leading compliance reviews within a 3PL environment. Strong communication skills to liaise across Retail Operations, Supply Chain Planning, Finance, and the 3PL's senior team. Proven ability to influence without direct authority -- getting results through supplier relationships.

About us:

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you're just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

Company benefits for our Support Centre colleagues include 4pm Friday finish, 25 days holiday plus bank holidays, your birthday off, car allowance, private medical scheme, holiday trading scheme, annual company bonus, family friendly leave, employee discounts, free coffee Wednesdays and much more!

At TGJones, we're all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you're welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know--we're happy to help!

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