Job Description

Transport Solutions Assistant

Location:

Loughborough Road, West Bridgford, Nottingham, NG2 7QP

Start Date:

ASAP

Contract Duration:

3+ Months

Working Hours:

Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate:

13.47 per hour

Job Ref:

OR12889

Job Responsibilities

Support the delivery of a wide range of specialised transport services, including specialist home to school transport, Youth offending, CFCS, Adult Social Care, and Respite short breaks for internal and external clients. Monitor contract performance through site visits and investigate issues reported by service users or clients. Ensure adherence to National and County Council safeguarding and child protection measures. Oversee the procurement and evaluation of best value ad-hoc transport for client departments. Evaluate Direct Travel Assistance Payments (DTAP) for parents and carers. Review and analyze contract performance against agreed specifications or service level agreements, assist in service reviews, and identify opportunities for efficiency savings, including site visits across the County. Identify savings by converting ad hoc contracts into longer-term contracts through efficient procurement. Ensure all service users have a certified Transport Care Plan when required, by liaising with care professionals and schools. Assess service development opportunities in collaboration with colleagues, clients, members of the public, and other stakeholders. Use bespoke software systems to maintain accurate financial and client information and generate reports as required. Verify payments to suppliers and clients, and monitor revenue returns where appropriate. Support Transport Officers in delivering service priorities and deputize for the Officers when required. Engage directly with clients and suppliers, maintaining a high level of customer care.

Person Specifications

Action transport requests within appropriate timescales. Treat all service users in accordance with the Customer Care Policy. Ensure all contracts operate in accordance with service specifications and resolve any issues or disputes. Provide transport in a safe manner, offering protection and security to vulnerable users. Deliver transport solutions within the allocated budget. Offer parents an alternative to direct transport that meets their requirements and provides best value for the Authority. Ensure contracts and services are delivered properly, identifying and implementing opportunities for efficiency savings to meet budget requirements. Investigate and communicate service efficiencies to all stakeholders, ensuring practical and deliverable solutions are found. Manage contract costs efficiently. Ensure all service users are transported safely and professionally, meeting their medical or physical needs. Provide accurate and timely budget information to client departments and commissioning officers. Ensure suppliers and clients receive prompt payment and that revenue streams are recorded efficiently. Maintain a high-quality and reliable service from the Transport Solutions team, meeting service level agreement standards. Ensure client satisfaction with the service provided.

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Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: 13.47 per hour

Expected hours: 37 per week

Experience:

Transport Solutions Assistant: 1 year (required)
Work Location: In person