Job Description

We are a modern travel agency specilaising in adventures, tours and holidays with

a twist. We blend market leading technology with the best sales and service

people in the travel industry.

We are looking for someone who wants to join us on our mission to provide the

most exciting and inspiring holidays in the world.

We are on a fast growth plan and so we're looking for people who thrive in a

changing environment. You'll be flexible, motivated, disciplined, ambitious,

responsible and have the will and drive to succeed against the odds. You'll also

take full ownership of your leads and customers with no limit on what you could

earn.

Key Responsibilities Summarised:

? Converting sales enquiries into bookings

? Maintain leading customer service levels

? A flexi working model with time at home and in the office (Brixton,

London)

Salary & Commission Structure

? Typical annual earnings (salary + commission) between 27k - 33k

? No limits on earnings

? 10% commission of the gross revenue generated per booking

? Payable on departure

Specifically the areas of responsibility are:

? Promptly, accurately and comprehensively answer customer enquiries.

? Use our mid-office to record all enquiries

? Drive conversion as high as possible through your sales techniques and

processes.

? Drive your repeat customer rate as high as possible through market

leading service.

? Be competent at all sales channels (email, phone, chat and the odd walk

in).

? Become an expert at using our phone system.

? Ensure when home working to have the right environment from which to

work.

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World Adventures Ltd - Confidential 23 June 2022

? Be commercially minded and where possible increase commissions and /

or use preferred providers and partners.

? Be familiar with the Package Travel Regulations and ATOL.

? Be a good team member!

? Cross sell into accommodation and transfers where possible.

? Identify areas for improvement on the website and / or Terra Nova (our

mid office booking management system).

? Ask for help when required.

Who We Are Looking For:

The ideal person to join The Adventure people is an adult with ambition and

aspiration who LOVES people and customers. Here is what we mean:

You're An Adult:

? You're responsible and a self starter.

? You are disciplined enough to manage yourself.

? You are responsible enough to understand the protection of cash flow and

keeping costs down.

? You know the difference between 'cheap' and 'good value'.

? You take ownership and live and die by your decisions.

? You don't need a manager because you're more than a manager.

? You solve problems.

? You hit deadlines.

? You're a great team member, you're good at communicating your plans,

talking about problems, challenges, fun stuff and bad stuff.

? You ask for help.

? You're honest and have integrity.

? You enjoy life.

You Have Ambition:

? You set their own goals and strive to achieve them.

? You share your goals, progress, success and failure with the team.

? You push yourself.

? You want to achieve something - to be able to say 'I did that'.

? You recognize what the business is trying to do and align with our goals.

? You can make decisions based on brand values.

? You're not afraid of facing setbacks and coming up with solutions.

? You embrace help.

Experience Requirements

We're looking for someone with a minimum of 2 years sales experience utilising

chat, phone and email.

We'd prefer someone with experience in the adventure / activity / long haul

sector but it's not essential. We will consider candidates with experience from

other travel sectors.

You're competent in Word and Excel.

Job Type: Full-time

Pay: 24,420.00-27,000.00 per year

Additional pay:

Commission pay
Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Flexitime
Schedule:

Monday to Friday Weekend availability
Experience:

Travel Sales: 2 years (required)
Language:

English (required)
Work Location: In person

Reference ID: Sales Team