Job Description

Hours: 30hrs

Job brief

We are looking for a Triage Worker who under the direction of the Senior Team Leader will work within a small team to act as first point of contact for families whose child has a neurodevelopmental difference, whether diagnosed or not.



This role will provide administrative support to the team, and a co-ordinate a responsive service for parents requiring support.


Daisy Chain is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check

Key Tasks

Manage all incoming referrals and triage accordingly. Register parents to the service via telephone. Receive all incoming calls to the service and triage appropriately, transfer calls, or take messages as necessary. Book parent appointments. Manage the family support teams calendars. Attend drop-in sessions as required to welcome parents, support with registrations and make refreshments. Attend team meetings, record actions and distribute minutes. Keep all case files up to date and record accurate information in a timely manner. Co-ordinate training bookings. Support the team with the making and posting of visuals and resources for families. Contribute towards the protection of individuals from abuse by adhering to Daisy Chains Child and At-Risk Adults Safeguarding policies at all times. Ensure confidentiality is maintained and that Daisy Chains GDPR Policy is adhered to at all times

Additional responsibilities

Comply with the Charities Health and Safety policy in all employment practices Maintain the integrity of the Daisy Chain brand in all internal and external communications Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity Maintain working knowledge of the policies and regulations governing the Charity Assure attendance at staff meetings. Undertake any training and development deemed necessary for the pursuance of the post Work in a way that contributes to the continuous improvement of the Charitys services and embraces the organisations quality initiatives Any other duties from time to time, commensurate with the level of the post An understanding of and commitment to equal opportunities


This job outline is intended to indicate the broad range of responsibilities and requirements of the

post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular

duties, the outline is considered to provide a reasonable general description of the post.

Person Specification

Successful candidates will have a strong work ethic, and share our Company values of Passionate,

Inclusive, Empowering, Ambitious, Open and Innovative. If you have worked in a similar setting

before all the better, but most importantly we are looking for people who share our Ethos of

improving the lives of families affected by Autism. The below details what we are looking for in an

ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application.


(A) at Interview (I) or as part of a task during the interview process (T)

Experience

Previous experience in an office environment E, A Experience of multi-agency working D, A&I Proven experience of supporting families/children/young people in a formal or informal setting D, A&I

Experience in liaising effectively with a range of services and individuals via telephone and email E, A&I

Qualifications

Educated to GCSE Level E, A Relevant level 3 qualification or equivalent E, A Relevant safeguarding training qualification, or willingness to undertake E, A

Knowledge & Skills

Excellent interpersonal, and communication skills E, I&T Ability to liaise with a wide range of individuals including professionals, parents, and colleagues both face-to-face and via telephone and email channels E, I&T Able to work flexibly and responsively in a busy and challenging environment E, I Competent user of IT packages E, A Strong organisational skills and the ability to prioritise tasks under pressure E, I Understanding of safeguarding processes and ability to identify safeguarding concerns E, I

Other

A commitment to maintaining confidentiality and a clear DBS E, A Willingness to undertake training specific to the role, including safeguarding and autism courses E, A&I Sympathetic with the aims of Daisy Chain E, I Confident and resilient individual with a positive attitude E, I Ability to work independently and as part of a team E, I

Company Benefits

Our staff do amazing jobs and as such we want to reward our staff that is why we offer.

Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to

35 after 5 years service.

A bespoke induction plan specific to you and your role which starts as soon as a job offer is

accepted.

Alongside your induction plan new members of staff have a 6 month induction

programme and planned meetings with their line manager to ensure the employee is

settling in and offer any support needed to fulfil their role.

Ongoing training and development. Our Employee Assistance Programme offers a full range of confidential services designed to

ensure you receive professional support that may affect work and home life.

Company Pension Scheme. Staff discount. Free on-site car parking and refreshments. Social and charitable events. Company sick Pay after successful completion of probationary period. Savings Club Give as you earn scheme for staff to make donation to a charity of their choice if they wish. If your role requires membership of a professional Body we will pay your membership fees.

Ethos & Culture

I am passionate about improving the lives of Autistic children and adults and committed to Daisy

Chains values, culture, and ethos. I will represent Daisy Chain in a positive manner and will always behave professionally. I will demonstrate empathy and support towards families and collaborate with staff and volunteers in the Daisy Chain team.



Vision - Our shared vision is for every person we support to live a life they enjoy and is meaningful to them at every stage.



Mission - We are committed to working together to deliver quality autism specific support, based on need in the Tees Valley and surrounding areas.

Daisy Chains Six Core Values

Passionate Caring deeply about what you do and where you work. Having a personal investment and motivation to see Daisy Chain succeed.


Open Welcoming discussion, inquiry, and criticism. Having a mind open to new ideas and thoughts.


Inclusive Including many different types of people whom we treat all fairly and equally.


Empowering To give power to someone to enable them to be stronger and more confident within their role.


Ambitious Having or showing a strong desire and determination to achieve.

Innovative Bringing new ideas and creating improved products and services.



To be considered for the role click on the apply button above and submit your CV and details

alongside our Daisy Chain Application. If you have any gaps within your employment history, please

state the reasons for these gaps within your CV. If you have any questions or require further

information, please contact us on 01642 531248.



We are committed to equality of opportunity for all and do not discriminate on the basis of race,

religion, colour, gender, age, disability, sexual orientation or marital status.



If you require any adjustments to the recruitment process, to enable you to perform to the best of

your ability, please let us know when submitting your CV.