Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



UK Workplace Lead



The UK Workplace Lead drives operational excellence across the client's UK site portfolio through a dedicated team of site leads. Reporting to the EMEA Account Director, this role is responsible for managing a team that delivers consistent, high-quality services while supporting the client's transformation program and cost optimization initiatives.



The role has 7 direct reports, leading a site-based team of 80 staff with financial management of approximately 45m. This role demands a strategic thinker with strong operational delivery experience who can balance operational excellence with transformation initiatives while maintaining strong client relationships and driving team performance in support of the client's broader business objectives.



Key Responsibilities



Strategic Leadership

Understand the client strategy and business drivers and execute pre-agreed transformation initiatives while maintaining high standards of operational delivery

Alignment of operational solutions to the client's location strategy and space rationalization initiatives

Develop and maintain strong relationships with key client stakeholders at all levels

Drive continuous improvement and innovation in workplace services

Anticipate business needs and proactively address challenges



Operational Management

Lead day-to-day site operations, ensuring optimal performance across all UK facilities

Leverage subject matter experts in a matrix structure to deliver comprehensive solutions

Maintain service excellence during transformation initiatives

Coordinate incident management activities, ensuring timely solutions and speed of communication

Ensure compliance with all statutory requirements, operating procedures, and client guidelines



Team Leadership

Lead, develop, and motivate a high-performing team of site leads

Create training programs, succession plans, and career development opportunities

Foster a culture of excellence, innovation, and continuous improvement

Drive engagement and aligned service delivery across all service lines



Partnership Management

Model behaviours aligned to the Vested partnership principles

Drive the "One Team" approach across all partners and service providers

Develop strong working relationships with supply partners to ensure integrated service delivery

Maintain detailed knowledge of the Vested contract MSA/MVA, escalating scope changes as needed

Compliance & Risk Management

Work alongside the UK HSSE and Engineering Lead to ensure compliance with health and safety and engineering requirements

Implement sustainability initiatives across the portfolio alongside the EMEA Sustainability manager

Manage and mitigate operational risks through proactive planning

Support wellbeing improvement initiatives across sites in partnership with EMEA CX lead and global Workplace Experience principles



Financial Management

Oversee budget management and governance of 45m portfolio

Empower site teams with ownership of their budgets, supported by EMEA Finance

Identify cost-saving opportunities while assessing associated operational risks

Ensure proper processing of purchase orders, invoices, and work orders



Required Competencies & Experience



Operational Excellence

Extensive Facilities Management experience in complex, multi-site environments

Experience leading organizations through transformation initiatives

Project management expertise with multiple concurrent operational projects

Business continuity planning and implementation experience

Regulatory compliance knowledge related to UK workplace regulations



Leadership & People Management

Proven ability to build and lead high-performing teams

Strong emotional intelligence with the ability to lead with empathy and respect

Experience developing talent and managing performance

Change management expertise, particularly during transformational periods

Excellent communication skills across all levels of an organization



Financial & Analytical Skills

Strong financial acumen including budget forecasting and management

Data analytics capabilities to leverage information for decision-making

Experience developing and implementing performance measurement systems

Strategic thinking ability aligned with business objectives



Client & Vendor Management

Experience implementing vendor management programs

Deep understanding of service level agreements and KPIs

Strong stakeholder management and communication skills

Ability to build strategic partnerships at multiple levels



Additional Specialized Experience

Space optimization and workplace utilization expertise

Strategic planning and operational strategy development

Technology related to workplace management

Experience with innovative workplace solutions



#LI-JA1

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.