Job Description

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!



Our mission: To deliver technology like no other!

About the role

We are looking for a Unified Communications Engineer with an IT technical background, good customer focus and a passion for delivering projects of varying sizes and complexity.



Working within the UC Delivery Team, you will work towards delivering technical solutions from world-class vendors. You'll have passion for the subject and focus on delivering bespoke solutions for our customers.



Our ideal candidate will have a general IT background and a basic understanding of Active Directory, IP Networking fundamentals, virtual infrastructure, and VoIP. You will be a good problem solver and able to drive technical solutions with a friendly customer-oriented focus.



Strong time management skills are also needed, as you will be managing a diverse workload in a fast-paced environment.



Customer projects will be delivered either from Aspire's offices or customer sites, so a valid driver's license is desirable.



Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none.

What you will be doing

Delivering leading solutions from vendors such as Mitel and Microsoft, you will be involved in the installation of telephone systems, IVR, Omni-Channel Contact Centres (Voice/Chat/Email), Softphone & Collaboration Tools, AI CX tools (voice/chatbots), and integrations with 3rd party applications.



As a key member of the UC Team, you will:


Develop an understanding of Aspire's UC product set through hands-on learning and technical accreditation. Work with the UC Consultants to design and deliver customer UC solutions. Deliver individual projects to Aspire's customers. Collaborate with the PMO team to incorporate procurement, project management, and inter-departmental skill sets into your project. Support continual improvement by identifying opportunities for improvement and efficiency, including automation of manual processes. Document and hand over completed projects to Aspire's UC Support Team.

You will suit the role if you have

A fundamental understanding of IP Networking and Unified Communications concepts A willingness to learn and self-develop Troubleshooting skills and the ability to analyse technical issues. Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders, including internal teams and customers The ability to work independently and as part of a team, often in high-pressure situations. Formal IT industry qualifications in related disciplines. A full and valid UK driving license.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.




As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

25,000 to 40,000 per annum (depending on experience)

Benefits

Here at Aspire, we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart - we strive to look after our people in the best way we can!


Travel benefits including free parking, subsidized travel passes and much more!

Health Cash Plan

Cycle to Work Scheme

Network Benefits

Employee Assistance Program

Enhanced Annual Leave Entitlement (increasing with length of service)

Enhanced Maternity, Paternity and Parental Schemes

Enhanced Pension Scheme

Tech Purchase Scheme

Electric Vehicle Salary Sacrifice Scheme

Employee referral scheme

New business referral scheme

Discounted Gym Membership

Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire's Gateshead head office with travel as required.

Hours of work

37.5 hours per week, Monday - Friday, with occasional evening and weekend overtime when required.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyone's calendars.


Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what you're looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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