Job Description

Main Duties & Responsibilities

This is an exciting new role for an ambitious and commercially minded Venue manager to lead all aspects of our new venue and cafe with event delivery and organisation. This is a hands-on role focused on operational excellence, outstanding customer experience and sustainable income growth. As a brand-new venture, this role will be pivotal in the development of our Venue for Good both commercially and operationally. There will be scope for this role to develop further as the venue becomes established.

You will oversee daily operations, manage and develop a team of volunteers, and ensure the venue and cafe operate to the highest standards of service, safety, and compliance. You will plan and deliver a broad programme of events and private hires, playing a key role in establishing Venue For Good as an exciting new forum for events, from yoga classes to author signings, including the cafe, a yurt, the hospice meeting rooms and gardens. You will oversee and continuously improve the end-to-end booking journey and on-the-day service for internal and external venue-hire clients, working closely with the wider hospice teams to deliver a consistently high standard of service.

The role also involves budget management, performance reporting, pricing and stock control, client relationship management, and working closely with our fundraising and communications teams to maximise bookings and promote the venue.

Key responsibilities include: cafe operation and development, leading venue operations and staffing; planning and delivering a wide range of events; managing budgets, stock, and financial performance; developing new income streams; ensuring outstanding customer service; and maintaining full compliance with health, safety, licensing, and operational standards.

Qualifications, Skills, Experience, Knowledge & Approach

High level of education, degree level or equivalent

3 years' customer facing work experience operating at a senior level

Venue management including the successful delivery of conferences and events

A track record of successful leadership and management (experience of leading staff and volunteer teams desirable), team-player leading by example

Financial management, strong commercial awareness, including budgetary management

Proven focus, delivery and understanding of equality, diversity and inclusion within the sector

An unstinting focus on and demonstrable experience of delivering across all aspects of the role

Excellent understanding of marketing and drivers for customer engagement to increase sales,

Proven success in working with targets (experience of successfully driving growth is desirable)

Proven experience of contributing proactively to creative thinking

Proven experience of maintaining regulatory compliance in a venue setting

Kindness, compassion and empathy

High level of personal integrity and honesty

Self- motivated and able to prioritise consistent with organisational objectives and targets

Commitment to the aims and ethos of the Hospice

Maintain an awareness of national developments, trends, latest techniques and best practice in relation to the charity retail sector

Member of the Hospice H&S Committee

Communication

Excellent communication and interpersonal skills - confident communicator who understands respects and shows consideration to others and understands their own impact

Effective team management and motivation skills

Ability to engage diverse audiences and make a positive impact in different settings, large and small groups

Strong presentation and reporting skills verbally and in writing, digital methods of reporting and use of social media communicating with range of audiences internally and externally

Competent project manager, able to plan ahead and engage others to deliver goals

An accessible, visible, credible ambassador with a communication style that builds networks to garner support across the community for the charity

Decision Making

The post holder is expected to take significant responsibility and autonomy for their area of work, taking decisions within their delegated authority and working with a range of people at all levels internally and externally

Competent to make decisions on priorities, plan and project manage

Able to make recommendations, devise and implement actions plans

Accountable for meeting deadlines and effective delivery in response to sudden pressures/changes

Ability to deliver written and verbal reports at a senior level

Motivated to continually strive to improve the business,

Promote the cause of the Hospice and Hospice events

Work under pressure to manage a varied workload

Mental & Physical Consideration

Adaptable, flexible and with excellent attention to detail

Motivated to constantly improve standards and develop new ideas with the rest of the team

Proven understanding of the role of charity retail in sustainability and environmental standards

Reliable and punctual, resilient and solution focused, hardworking and prepared to go the extra mile

Flexibility - willingness to work extra hours and change working pattern where needed

Mental agility to think on feet and generate solutions, resilience when dealing with complexity

Ability to consolidate learning with speed and efficiency

Identify the potential in others and understand the impact of their actions on colleagues.

Ability to move and handle objects, cages and loads including the use of appropriate equipment

Functional ability to set up parts of venue for events including the use of equipment

Working Conditions & Environment

Required to work occasional evenings and weekends to fulfil the requirements of the role.

Able to concentrate for long periods and switch between competing tasks effectively

Assess risk and reputation and seek appropriate advice to protect the interests of supporters

The post holder will be required to visit other hospice buildings and locations within the Hospice's catchment area and will need to have the ability to travel there either by car or public transport.

Health & Safety

Understand and comply with all Health and Safety, Fire and Infection Control regulations

Complete all mandatory training and ensure compliance of direct reports and contractors

Ensure the safety of staff, patients and visitors in accordance with the Hospice Health and Safety Policy on-site and offsite at Hospice run events

Creation and management of risk assessments for Venue for Good activities

Safeguarding

Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.

Job Type: Full-time

Pay: 32,000.00 per year

Benefits:

Free parking On-site parking
Work Location: In person