Job Description

Role Overview

Amazing Grace is a live music venue, bar, and restaurant in the heart of London Bridge. We're looking for a dedicated

Venue Supervisor

to support the management team in running smooth daily operations. Working alongside the General Manager and Assistant General Manager, you'll be responsible for opening and closing the venue, supervising service, and ensuring our guests enjoy the very best hospitality experience.

Key Responsibilities

Venue Operations

Open and close the venue alongside the GM/AGM, following company procedures. Oversee daily setup and breakdown, ensuring the venue is service-ready. Support the smooth running of service across both floors and bars. Ensure health & safety, licensing, and hygiene standards are always maintained.

Team Leadership

Supervise bartenders, barbacks, food runners, and hosts during service. Lead pre-service briefings when required, updating the team on bookings, events, and priorities. Act as the first point of contact for staff queries during shifts. Support training by reinforcing company service standards and operational procedures.

Customer Experience

Be a visible presence on the floor, ensuring excellent hospitality at all times. Handle guest complaints or service issues professionally, escalating to GM/AGM where needed. Monitor service flow, stepping in where necessary to maintain standards.

Admin & Reporting

Assist with cashing-up, stock control, and venue checks when required. Report maintenance, staffing, or operational issues promptly to management. Contribute to end-of-shift handovers and ensure smooth communication between teams.
Skills & Experience

Previous supervisory or senior team member experience in hospitality, ideally in a busy bar, restaurant, or live events venue. Confident leading a team in a fast-paced, high-volume environment. Strong communication and problem-solving skills. Good knowledge of licensing laws, health & safety, and food hygiene standards. Hands-on, adaptable, and calm under pressure.
What We Offer

Competitive pay and benefits. Opportunities for progression within a growing company. Training and development to support your career. A vibrant working environment in one of London's leading live music venues.
Job Type: Full-time

Pay: 15.00-16.00 per hour

Expected hours: 35 - 45 per week

Experience:

venue supervisor: 2 years (preferred)
Work Location: In person