Job Description

The Hampshire Vet

The Hampshire Vet is a newly established, proudly independent 9-vet small animal practice in Basingstoke. Emily and Jamie started the practice in 2022, driven by their commitment to deliver excellent medicine and provide a genuinely personalised service to both patients and clients while working in a happy and supportive environment.

Job Overview

The Hampshire Vet are expanding our support team! We are seeking a compassionate Veterinary Administrator on a full time basis to join our supportive, collaborative team. In this role, you will support all departments within the hospital by conducting various administrative tasks. Your ability to multitask and maintain a calm approach in a fast-paced environment will be vital.

Responsibilities

Weekly banking tasks including cash deposits, till balancing and float management. Supporting the team with our monthly pet Wellness Club subscription Financial tasks such as chasing overdue invoices via sending client statements, payment requests and making phone calls. Responsible for speaking with our debt collection company Process payments and handle billing inquiries with professionalism. Insurance claim processing and management. Uploading invoices and managing our Xero platform Document management including scanning and filing. Supporting The Hampshire Vet with various quarterly audits. Maintain accurate records and ensure all documentation is organised. Communication is key Answer client communications promptly, addressing inquiries and asking suitable questions to ascertain the help required Support with adhoc admin tasks as required

Role

This is a 40 hour position, hours to be ideally spread across 4 weekdays and include shifts between the hours of 7:30am to 7pm. Availability for a short Saturday or Sunday shift per month is advantageous, due to the financial task aspect of this role. This can be flexible and discussed at interview stage.

Experience

Previous experience in a veterinary or animal care setting is desirable. Strong financial and administrative experience. Experience with Xero is desirable Knowledge and experience of client service and confidentiality. Strong organisational skills with the ability to prioritise tasks effectively. Excellent communication skills, both verbal and written. Proficiency in using new computer systems / platforms for client communication, scheduling appointments and record management is essential.

If this sounds like a role you've been looking for and you want to be part of our adventure, please apply with your CV and a covering letter.

Due to the high volume of applications, we reserve the right to close this advertisement early. Unfortunately, we may not be able to contact all unsuccessful applicants individually.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Company pension Health & wellbeing programme On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

Financial services: 1 year (preferred) Veterinary: 2 years (preferred)
Work Location: In person