Job Description

Pets and people at the heart of what we do.
About the Role:
We are looking to recruit a Veterinary Care Assistant (VCA) to join our friendly Pet Hospital Team in Wolverhampton.
In this role, you will provide outstanding customer service and clinical support, promote pet wellbeing, and assist our veterinary teams in delivering the highest standard of care. We are looking for a compassionate and dedicated individual who will play a vital role in supporting the health and happiness of pets while ensuring the smooth day-to-day running of our practice.
Key Responsibilities:
The key responsibilities of this role include maintaining a clean, safe, and hygienic environment at all times while assisting with animal handling and inpatient care. You will support Veterinary Nurses and Veterinary Surgeons in their daily tasks, help prepare theatres, and carry out kennel duties.
In addition, you will be responsible for dispensing and managing stock as required, alongside performing general cleaning and washing duties to ensure smooth operations and high standards of care.
This is a full-time position with a varied shift pattern between 7:45am and 8:00pm. The role is offered on a fixed-term contract to cover maternity leave.
About You:
Hold a Veterinary Care Assistant Level 2 diploma or equivalent qualification
Highly self-motivated with strong customer service skills
Minimum age of 18 years (due to shift requirements)
Please note: the closing date for this vacancy may be brought forward if sufficient applications are received.
Benefits
As part of your employment, you will be eligible for the following benefits:

• 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year
• Special days off - including a paid Volunteering Day, a Celebration Day for something meaningful to you, and a dedicated Wellbeing Day to focus on yourself.
• Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%
• Life Assurance policy (4 x Annual Salary)
• Private medical insurance
• Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues
• Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform

About PDSA:
As the UK's leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets' lives - through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues - we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
Our Commitment to Inclusion
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Skills Required