Job Description

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IN ART WE TRUST

Moco isn't like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages, and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don't need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

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THIS IS YOU

Join us in a unique opportunity to work at the Moco London Museum. As a Visitor Experience Host, you play a pivotal role in ensuring that visitors depart as enthusiastic ambassadors. Your exceptional customer service, enthusiasm, and attentiveness create a memorable experience that not only encourages return visits but also inspires visitors to recommend the museum to their friends and family. In this role, you will provide a welcoming environment for museum-goers, offer information and assistance about exhibitions, and ensure the safety and security of the artworks on display. Don't miss this chance to be part of an international team and contribute to an exciting cultural institution!

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KEY RESPONSIBILITIES

Welcome visitors and provide information related to the museum, exhibitions, displays and services but also general information (directions, tourist suggestions, etc.) Act as first point of contact for all museum visitors inquiries Hosting at the museum gate entrances to attract, welcome and attend museum visitors Sell/scan tickets while promoting the use of the extra service, audio-tour Monitor museum areas to provide security of the exhibition artworks (ensure visitors do not touch or endanger works of art) Also monitor the cleanliness and overall tidiness of the museum Provide excellent customer experience by interacting with museum visitors and offer a welcoming and friendly environment Develop knowledge of the collections and exhibitions on display Responsible for the routine opening and closing of museum Assist at special functions, events and visits If applicable, conduct visitor and education tours in the museum (depends on the employee's interest) Perform other ad-hoc duties and tasks as requested by Duty Managers and/or General Manager
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REQUIREMENTS

Fluency in English is required Flexibility and availability to work morning or evening shift and weekends (the museum is open 365 days a year 7 days a week) Previous work experience in customer service is a must Ability to work well with others in a dynamic team; you are a real team player. Creative, curious and takes initiative Excellent communication skills Enthusiastic and knowledgeable in modern and contemporary art is a plus, not a must Candidates must already be living in the greater area of London and have the legal right to work in the UK. If you do not currently reside in UK, we kindly advise you not to apply for this role.
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WHAT MOCO OFFERS

Beneath our brand's surface, Moco Museum is a united, vibrant and art loving family. We believe that every member of our team brings in their own valuable ideas, experience and skills, building upon our core values: inclusivity, positivity and involvement. Together, we believe that all our aspirations can be achieved. Whether it is celebrating successes or facing challenges, we approach them as a team, always aiming to give our best and maintain a commitment to continuous learning. Through our Friday drinks and multiple fun, team-building activities, Moco Museum continues to create a cooperative environment.



In addition, we provide the following benefits:

From 12.21 per hour, for applicants aged 21 and over, plus bonus on visitor's experience reviews A high energy work environment that will keep you on your toes and inspire you to think outside the box. Join a supportive HR team where your individual success is the team's success. A fun social calendar of internal team events. Exclusive discount on merchandize and admission to enjoy our art with your loved ones. Opportunity to develop yourself and to execute your ideas. Opportunity to built a career in a dynamic and innovative space where creativity thrives and professional growth is encouraged. #

About us

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramovi?, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars.


Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful - we are Moco.