Job Description

HOW TO APPLY

Interested applicants should forward their Curriculum Vitae (CV) and a cover letter or an Application Form to the People Services Department (Applications) by email via workforus@nts.org.uk, by

Sunday 5th October 2025.

Please ensure your CV includes your full name and contact details, the CV file sent to us should be titled your first initial and surname. When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example "VSA Welcome - Brodie"

JOB PURPOSE

Here at National Trust for Scotland's beautiful Brodie Castle we are looking for energetic, friendly, and confident individuals to join our amazing welcome team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell.

This position will be based in the Welcome Centre, Car Park or as an Event Steward during Brodie Illuminated. Your role is to make every visit truly exceptional for our guests. You'll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do, as well as inviting visitors to support our work through membership.

This role will involve working some evenings during November to assist with the safe delivery of our popular event, Brodie Illuminated which takes place every Thursday - Sunday throughout November.

KEY RESPONSIBILITIES

Provide excellent customer service to all visitors. Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed. Welcome customers to the property by providing information on the site and facilities. Help manage car park arrivals, process payments and give site orientation Work with the Visitor Services Managers and property staff to deliver targets and other KPI's. Handling cash accurately and processing sales. Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories. Actively drive-up selling opportunities through strong product knowledge and excellent customer service with a strong focus on membership and retail. Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times. Cash reconciliation duties including end of day and administration tasks. Be able to take responsibility for your own development and learning. Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate. Work across departments when necessary, supporting the wider Brodie Castle teams. Develop a working knowledge of the history of the site and being able to relate that to products. Provide consistently excellent customer service when dealing with high volumes of customers. Assisting in the general ongoing operational cleaning of all areas as necessary. Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust's policies and guidelines. This includes working within the property's "Safe System of Work" (the system for managing Health & Safety). Play your part in ensuring that the presentation of all areas is of the highest standards including wearing of uniform.

SCOPE OF JOB

Will have regular (daily) interaction with members of the public of all ages and abilities. Share till reconciliation duties, as appointed by Visitor Services Manager. Assist Retail with stocktaking and goods receipting. Will be an occasional user of cleaning chemicals. Is expected to work and ensure compliance within the property's 'safe systems of work' (the system for managing health and safety)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Ability to work within a team or independently, with minimal supervision to a high and safe standard. Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs. Ability to adjust pace to match customer flow without compromising quality of service. Excellent front of house persona - warm, welcoming, patient and understanding. Genuine belief in the value of good customer service. Good interpersonal and communication skills. Demonstrable time management skills and the ability to prioritise. Previous tourism or tour guide experience. Interest in the work of the NTS.
Job Types: Part-time, Temporary
Contract length: 2 months

Pay: 12.60 per hour

Expected hours: No more than 32 per week

Work Location: In person

Application deadline: 05/10/2025