Job Description

An exciting opportunity has arisen for a Volunteer Organiser to join the Northumbria Volunteer Service (NVS) within the Bright Charity team at Hexham General Hospital.



This role will play an important part in running our NVS cafe from ordering stock, sales and customer service and managing our volunteers.



Our NVS cafes really are a hub within the hospital for both staff, patients, visitors and volunteers.



Bright Northumbria charity brand was launched in 2012 and over the years has established itself within our communities, gaining traction across the region.



Northumbria Healthcare NHS Foundation Trust provides healthcare to more than 500,000 people across North Tyneside and Northumberland. The trust's Bright charity adds the extras that make a difference to our patients every day.



Bright funds those things that the NHS does not, including better facilities for patients and their families and support for our staff allowing them to provide the best care that you need.



Some examples of how Bright makes a difference.



Enhancing the patient experience through providing additional therapies, services and comforts

Supporting staff health and wellbeing

Developing special areas to step away from the busy clinical environment

Providing state of the art medical equipment

Investing in staff training and research to improve treatments and care

Supporting projects in our community to improve health and wellbeing



The main duties of the role are to ensure the smooth running of our NVS cafe and managing our volunteers.

Key duties include:

Till sales and serving customers



Operating coffee machines and serving customers



Managing the team within the NVS shop



Managing stock levels, placing supplies orders and receiving deliveries



To promote the image of the NVS service and Bright Charity and to provide a high quality, client focused, volunteer service for patients, staff and visitors trust-wide.



To organise volunteer rotas



To supervise volunteers on a daily basis



To maintain a high standard of service, ensure quality of food and beverages, maintain high standards of hygiene, and adhere to all Trust Policies



Checking and accounting for all cash daily



Reporting on footfall, waste and daily takings



Oversee the replenishing and maintenance of automatic coffee machines.



Must have sound knowledge of stock control procedures



We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.



Northumbria Healthcare is an integral part of our local community.

We are fortunate to have a large 'family' of volunteers who dedicate their time to our NHS trust.



The main duty of the this role is to ensure the smooth running of our NVS cafe from stock orders, customer service to cashing up and reporting. The role also involves managing our volunteers.



Supervise shop volunteers under the guidance of the Volunteer OSM



Assist the Volunteer OSM with any training arrangements.



Prepare, check and authorise invoices for payment by the finance department weekly.



Carry out stock takes



Manages stock ordering and stock levels



Responsible for all food deliveries and checking temperatures of appliances



Responsible for maximising income generation and minimising expenditure and losses



Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.



Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM



Communicate any changes to the volunteers Trust Wide.



Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM