Job Description

Location:

Sheffield (Crystal Peaks / S20 area or city centre - exact in-person meeting location flexible)

Salary:

Volunteer role (unpaid) - Experience, references, and mentoring provided

About Hearts in Healing:

Hearts in Healing CIC is a community interest company supporting people who have experienced trauma, focusing on healing, wellbeing, and building resilience. We create safe spaces, organise events, and run projects to make a real difference in our local community.

Role Overview:

We are looking for a dedicated

Volunteer Manager

to work closely with our Founder to coordinate, support, and manage Hearts in Healing's volunteers. This is a hands-on role that is essential to the smooth running of our charity and events.

Key Responsibilities:

Recruit, induct, and support volunteers across various roles (social media, events, admin). Create and manage volunteer schedules and rotas. Act as first point of contact for volunteers, offering guidance and support. Organise and lead volunteer meetings and training. Maintain volunteer records. Help plan and deliver charity projects, campaigns, and events. Ensure safeguarding and confidentiality standards are followed. Promote a positive, supportive culture for volunteers.

Skills & Qualities:

Strong organisational and communication skills. Friendly, approachable, and supportive attitude. Ability to manage people and build positive relationships. Reliable, responsible, and committed. Previous experience in a charity, voluntary sector, or people-management role is desirable but not essential. Up to date DBS (desirable but not essential, we will apply for you)

Time Commitment:

Approx. 6-8 hours per week, flexible timing. Some extra hours may be needed around events.

Hybrid remote - must be available to meet in person S20/city centre

Benefits:

Gain hands-on experience in charity and volunteer management. Mentoring and support from the Founder. References provided for future work or studies. Make a tangible impact in the local community.
Job Type: Volunteer

Pay: From 1.00 per year

Application question(s):

Are you able to commit approximately 4-6 hours per week, with occasional extra hours around events? Which days/times are you generally available for meetings and volunteer coordination? This role involves both remote/admin tasks and in-person meetings in Sheffield (S20 or city centre). Are you comfortable with this? Do you have previous experience in volunteer management, event coordination, or working with charities/community groups? Please give brief examples. Are you confident using basic office tools (e.g., email, spreadsheets, calendars) to manage schedules and records? Have you ever managed a team or coordinated other volunteers before? This role involves working for a charity supporting people who have experienced trauma. Are you comfortable working in a sensitive, confidential environment? Are you willing to undergo a basic DBS check if required? How would you describe your approach to supporting and motivating others?
Work Location: Hybrid remote in Sheffield S20 7JL