Job Description

What You Will Be Doing
Leading and Motivating Volunteers: Inspire and guide volunteers to help amplify IWM's impact.
Daily Coordination: Organise rotas, conduct briefings, assign duties, and ensure welfare checks.
Training and Support: Deliver elements of the volunteer training programme and ensure volunteers are inducted, prepared, and supported throughout their journey.
Stakeholder Collaboration: Work closely with teams across Visitor Experience, Learning & Engagement, Membership, Conservation, Digital, and Curatorial.
Volunteer Recruitment and Retention: Support campaigns and selection processes to build a committed and valued volunteer team.
Database Management: Use Better Impact software to manage rotas and report on volunteer activity.
Income Generation: Promote IWM's products and services, including membership, shops, cafes, and events.
Maintaining Standards: Ensure compliance with health and safety, uphold IWM values, and act as an ambassador for the museum.
This role requires flexibility, including weekend, evening, and public holiday work, and may involve travel across IWM sites.
Who We Are Looking For
Experience working with the public or in a customer-facing role, ideally in heritage or tourism.
Knowledge and experience of working with volunteers.
Minimum GCSEs (or equivalent) Grade A-C in Maths and English.
Strong verbal communication skills.
Ability to motivate and build rapport with diverse individuals.
Confident in presenting information to varied audiences.
Experience managing or leading volunteer programmes.
Familiarity with Better Impact or similar volunteer management software.
Apply Now
If you're passionate about volunteering and want to make a meaningful impact at IWM, we'd love to hear from you. Join us in shaping memorable experiences for our visitors and empowering our volunteer community.
For a full list of duties and the person specification which your application will be marked against, please view the .
Museum Website:

Skills Required