Job Description

Role Introduction:
We are seeking a highly skilled and experienced VP of Professional Services (PS), reporting into our Chief Services Officer, who will take overall responsibility for all our software services PS teams based predominantly in the UK and Ireland, with small teams in North America, Australia and India.
The role holder will be an experienced and motivational leader, able to thrive in a high-intensity and high-demand environment, whilst remaining focused on delivering to agreed objectives and defined KPIs.


The role requires a combined mix of operational rigor and strategic transformation experience, as we accelerate the move to SAAS and advisory services whilst maintaining a high-performing Services Team operating across a wide breadth of product-lines across multiple verticals.
In turn, you will be responsible for facilitating the development of product and consulting skills across the unit, with a team of PS Directors and resource management to deliver continuous improvement, working with the Account Managers to ensure that we have the right demand for our teams, and execute on the revenue and associated targets for the unit. What You Will Do:

• Commercial, Customer and People accountability for the unit
• Own and manage the PS P&L in in line with agreed targets
• Actively engage with our Commercial Units teams to prioritise and target growth opportunities across our existing customers and prospects.
• Work closely with product and engineering units and provide people leadership to drive the mindset shift from implementation services to advisory services with rapid service commencement, personalisation of services through configuration and tighter integrated solutions.
• Accountable for Quality and Accuracy of all engagements, driving a customer-centric approach through our teams
• Foster a culture of Continuous Improvement throughout the business
• Ensure the Customer Experience and Customer Satisfaction are at the forefront of every engagement
• Executive Project and Customer Sponsorship
• Collaborate with our product aligned teams to develop new service offerings that are tailored to industry specific challenges and opportunities.
• Collaborate with VP of Customer Experience to develop complementary services engagements that drive adoption and customer value.
• Develop advisory and consulting services to deliver high quality outcomes.

What You Will Have:

• Services Experience - Leader in a Professional Services environment, in the Technology or Software sector.
• Strong understanding and experience of services within a SAAS setting with awareness of SAAS trends, industry standards, and best practices.
• People first \xe2\x80\x93 creating high-performance teams with psychological safety to deliver innovative services at pace.
• Customer Focus - Obsessed about customer success through delivery excellence and continuous improvement
• Integrity - Build trust by being transparent, open-minded, goal-orientated and collaborative
• Commercially minded, with an understanding of how to balance competing business requirements (revenue growth vs cost control and profitability)
• Experienced in driving positive change for employees, customers and the business.
• Scale - Experienced in managing remote teams of Services professionals of approx. 300 heads or more
• Resilience - Drive results even in the face of adversity, break down siloes and overcome obstacles
• Excellent leadership and management skills, with the ability to influence and drive change.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with executive and board audiences.
• Ideally experience of implementing and executing using Kantata PSA (formerly known as Kimble)

What We Do For You:
Wellbeing focussed \xe2\x80\x93 Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Generous Annual Leave \xe2\x80\x93 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme \xe2\x80\x93 Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we\xe2\x80\x99re committed to enabling your growth personally and professionally

• Development Programmes \xe2\x80\x93 From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus \xe2\x80\x93 Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme \xe2\x80\x93 Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance \xe2\x80\x93 Providing you with support and assistance when you need it most

Recognition \xe2\x80\x93 Highlighting and rewarding the great work our people do

• Values Awards \xe2\x80\x93 Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Clear Review \xe2\x80\x93 Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference \xe2\x80\x93 we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! \xe2\x80\x93 Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time \xe2\x80\x93 Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven \xe2\x80\x93 donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:
We are one the UK\xe2\x80\x99s largest tech companies, and our products sit at the heart of some of the country\'s best-known businesses. We\xe2\x80\x99ve grown phenomenally quickly with a \xc2\xa3275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.
Find out more about the next steps once you\xe2\x80\x99ve applied here - careers.oneadvanced.com/how- we-hire