Job Description

The Warehouse Operations Manager plays a critical leadership role in ensuring the smooth, safe, and efficient running of the end-to-end supply chain across

multiple warehouse sites

. This includes responsibility for coordinating staff, optimising operational processes, managing inventory accuracy, and overseeing the receipt, storage, and dispatch of goods. The role ensures a high-performing warehouse function that consistently supports business growth and delivers exceptional service to customers.

Key Responsibilities

Leadership & People Management

Provide strong, proactive leadership across all warehouse locations to implement, embed, and continually improve operational processes. Recruit, train, supervise, and mentor warehouse teams, ensuring consistent performance and capability development across sites. Drive employee engagement, teamwork, and accountability, promoting a positive culture of high performance and continuous improvement. Manage labour planning, including agency and temporary staff, to ensure appropriate resource allocation across varying operational demands.

Operational Excellence

Oversee all inbound and outbound activities--order processing, pick/pack operations, dispatch prioritisation, and delivery scheduling--ensuring efficient flow of goods across multiple sites. Ensure all warehousing activities align with key objectives for

Safety, Quality, Service, and Productivity

, taking initiative to identify and resolve performance gaps. Conduct regular site audits to ensure each location meets operational standards, capacity requirements, and compliance expectations.

Inventory & Stock Management

Maintain accurate, real-time stock control across all warehouses, ensuring processes are standardised, documented, and adhered to. Inspect and approve quality and quantity of goods received and dispatched, ensuring defects or discrepancies are resolved promptly with suppliers or internal teams. Lead cycle counts, stock reconciliations, and root-cause analysis to minimise shrinkage or stock loss.

Safety, Compliance & Site Standards

Enforce and continuously improve safety standards, security protocols, and housekeeping requirements across all locations. Ensure all warehouses operate in compliance with legal, regulatory, and internal policies, addressing any risks or hazards quickly and effectively. Champion a safety-first mindset, ensuring all employees receive appropriate training and follow best practices.

Cross-Functional Collaboration

Work closely and collaboratively with the Sales Team to ensure smooth fulfilment operations and excellent customer service. Meet regularly with the Operations Director to review performance, identify productivity opportunities, and develop actionable plans for operational improvement and loss prevention. Partner with supply chain, procurement, and logistics teams to maintain efficient internal and external product flows.

Site Management & Continuous Improvement

Oversee day-to-day management of multiple warehouse sites, ensuring consistent standards, aligned processes, and optimised layouts. Track operational KPIs and implement continuous-improvement initiatives to enhance reliability, efficiency, and quality across locations. Ensure warehouses remain clean, well-organised, and equipped to support safe and effective operations.

Skills & Experience Required

Proven experience managing warehouse operations, ideally across multiple sites. Strong managerial, interpersonal, and communication skills, with the ability to motivate and engage diverse teams. Excellent organisational skills, attention to detail, and confident decision-making capabilities. Strong time-management and prioritisation abilities, especially in fast-paced environments. Proficiency in warehouse management systems, inventory software, and general computer applications. High levels of integrity, professionalism, and self-motivation with a positive, "can-do" attitude. Systems thinker who can understand the wider operational picture and how warehouse functions support overall business objectives.

Structure & Reporting Line

The Warehouse Operations Manager reports directly to the Operations Director and works closely with the Sales Team to ensure operational alignment and service excellence. Warehouse Operatives and temporary support staff at all locations report into this position.

Job Types: Full-time, Permanent

Pay: 30,000.00-50,000.00 per year

Work Location: In person