Job Description

Full-time:

8:00 AM - 5:00 PM, Monday to Friday (1-hour unpaid lunch break).

Role Purpose

We are seeking motivated individuals to join our team to support both warehouse operations and e-commerce activities. This hybrid role involves handling customer orders and stock in the warehouse while also assisting with online order processing and customer service. You will play an important part in ensuring a smooth order journey -- from goods arriving at the warehouse to customers receiving their parcels.

Key Duties & Responsibilities

Accurately pick, pack, and dispatch customer orders to meet daily deadlines. Receive, check, and record incoming stock, ensuring quality standards are met. Log products into the system and assist with stock control where required. Process returns efficiently and update systems accordingly. Provide customer support via phone and email in a professional and friendly manner. Assist with updating product information and supporting e-commerce tasks where needed. Load/unload deliveries and safely store goods in the warehouse. Maintain a safe, clean, and organised working environment. Carry out general warehouse and office support duties as directed.

Person Profile - Knowledge & Experience

Previous warehouse or e-commerce experience desirable but not essential -- full training will be provided. Self-motivated, reliable, and able to work both independently and as part of a team. Strong attention to detail with an organised and efficient work style. Confident communicator, comfortable using email, phone, and basic PC applications. Physically fit and able to lift boxes, handle stock, and climb ladders when required. Flexible approach to working hours, including occasional early starts, late finishes, or weekends during busy periods.

Benefits

Full "on-the-job" training covering both warehouse and e-commerce tasks. Opportunity to develop skills across logistics, online retail, and customer service. Friendly and supportive team environment. On-site car parking.
We welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.

Job Type: Full-time

Pay: 12.75 per hour

Benefits:

Company pension
Ability to commute/relocate:

Letchworth: reliably commute or plan to relocate before starting work (required)
Experience:

IT: 3 years (preferred) Warehouse: 2 years (preferred) Customer service: 1 year (preferred) e-commerce: 1 year (preferred)
Work Location: In person