Job Description

About Us
PDSA is a special organisation that provides expert veterinary care for people across the UK who otherwise would not be able to afford to treat their pets. What we do really matters!
Our approach is unique as we combine pragmatism with a strong client care focus to deliver good clinical outcomes - we focus on measuring our impact rather than targets.
We've been keeping people and pets together for over a hundred years.
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About the Role:
We are looking for a Receptionist who will deliver an excellent standard of customer service by communicating sympathetically and courteously with our PDSA clients.
Working on the hospital's busy reception, our Receptionists are responsible for processing clients who attend the hospital, answering telephone enquiries, encouraging financial contributions from clients and maintaining PDSA paperwork.
This job is suitable for those who are highly resilient and enjoy working in a fast paced environment, working flexibly in line with changing demands.
Working as part of a team, we sometimes require our Receptionists to cover team members' absences.
About You:
Pet hospitals are busy places, therefore successful candidates will need to be organised, with good communication skills and an excellent telephone manner. Previous office experience, including word processing and use of a computerised records systems is an advantage but not essential.
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits, including:

• 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
• Special days off, including:

• A paid Volunteering Day
• A Celebration Day for something meaningful to you
• A dedicated Wellbeing Day to focus on yourself
• Generous pension scheme - up to 10% employer contributions
• Free Life Assurance (4 x annual salary)
• Enhanced family leave (maternity, adoption & paternity)
• Retail, travel & leisure discounts through Fetch platform
• 15% discount on PDSA Pet Insurance plus access to staff vet services for pets

? Check out the attached document for our full range of benefits, helping you thrive both personally and professionally.
Want to know more about life at PDSA? Please reach out to Lisa Salford at for a friendly chat.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
About PDSA
As the UK's leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets' lives - through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues - we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
If you have any questions about accessibility, please contact your recruiter Maria, at we'll be happy to discuss any reasonable adjustments you may need during the recruitment process, either by email or telephone.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Skills Required