Job Description

Job Title:

Weekend Hotel Receptionist & Restaurant Host

Location:

The Half Moon, Herne Hill, London, SE249HU

The Role:

As a Weekend Receptionist & Restaurant Host, you are the friendly face of our hotel & restaurant, providing a warm and efficient welcome to our guests during our busiest periods. You'll be the first point of contact, ensuring a memorable stay from check-in to check-out for both the hotel & pub side of the business, while also assisting with various front-of-house duties.


It is essential you are available weekend daytime shifts. However, further shifts are available throughout the week for candidates who are flexible with their working hours.

Key Responsibilities:

Guest Experience:

Deliver a consistently high level of customer service, greeting guests and ensuring a seamless service process for various aspects of the business including our boutique 12-bedroom hotel, 60 seat restaurant as well as various event spaces.

Reservations & Admin:

Handle incoming calls, manage reservations, and assist with guest inquiries and requests.

Financial Procedures:

Process payments and manage guest accounts accurately.

Interdepartmental Support:

Liaise with other departments (e.g., housekeeping, food and beverage) to ensure guest satisfaction.

What We're Looking For:

A friendly, positive, and approachable attitude with a passion for hospitality. Excellent communication and interpersonal skills. The ability to work efficiently in a fast-paced team environment. A proactive and "can-do" approach to problem-solving. Flexibility to work weekend shifts- this is a must. Previous hotel reception and/or hosting experience is a plus, but not essential for the right candidate.

What we can offer you:

An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels. Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued. Continuous growth: Engage in learning and development programs to fuel your personal and professional growth. 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years. A fair share of tips, paid on top of your hourly pay and paid on a weekly basis. Discounted hotel stays at hotels in the Fuller's Family Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more. Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments. Full induction and training The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.


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