Job Description

Role Title: Welfare Benefits Caseworker

Location:

Flintshire (office-based during probation)

Salary:

25,872 - 30,639 per annum (depending on experience) Trainee roles start at 25,872

Hours:

37.5 hours per week (full-time)

Contract:

Permanent

Application deadline:

Midnight, 3rd August.

The full job description can be found via a link on the application form (via apply now button)

Could you help people claim the benefits they are entitled to?

We're looking for a compassionate, detail-oriented caseworker to join our team and support people across Flintshire who are facing complex welfare benefits issues.

As a Welfare Benefits Caseworker, you'll help clients navigate benefit systems, challenge decisions, and access the support they're entitled to. From initial advice to tribunal representation, you'll play a key role in improving lives during difficult times.

About Citizens Advice Flintshire

Citizens Advice Flintshire (CAF) is a trusted local charity that's been helping people since 1964. We support over 9,000 people each year on issues including benefits, debt, housing, employment, immigration and discrimination. In 2024 alone, we helped clients with over 50,000 problems.

With offices in Mold and Connah's Quay, plus outreach locations and digital advice channels, we're proud to serve our community with integrity, empathy, and professionalism. Our work is made possible by our dedicated staff, volunteers and funders, including Flintshire County Council, Welsh Government and the National Lottery.

About the Role

As a Welfare Benefits Caseworker, you'll deliver expert advice and casework to clients across Flintshire. Primarily, you'll work from our offices and outreach locations, providing support through face-to-face appointments, telephone, digital channels and email.

Your day-to-day work will include:

Delivering advice and casework on a wide range of benefit issues Supporting clients to complete benefit applications, request reconsiderations, and prepare appeals Representing clients at tribunal where needed Carrying out benefit checks and helping clients to maximise income Managing your own caseload and maintaining high-quality case records Working closely with colleagues and external agencies Contributing to research and campaign work using client insight

What We're Looking For:

We offer full training and support, but what matters most is your attitude and approach.

You'll be a great fit for this role if you:

Are

naturally curious

about people and want to understand the full picture of their situation Can

empathise without judgement

, making clients feel heard, supported, and respected Enjoy

problem-solving

and digging into detail to find the right solutions Communicate clearly and adapt your style depending on who you're speaking to Can explain complex benefit rules in a

simple and reassuring way

Are organised and able to

manage your time and priorities

in a busy role Are a

team player

, flexible and happy to share knowledge and learn from others Are confident using IT (e.g. Microsoft Word, Google Docs, case recording systems)

What We Offer:

25 days holiday (plus bank holidays) Up to 5% employer pension contribution Potential for some flexible working after probation Comprehensive training and development Friendly, supportive, and inclusive team environment The chance to make a meaningful difference in people's lives
Job Types: Full-time, Permanent

Pay: 25,872.00-30,639.00 per year

Benefits:

Casual dress Company pension Flexitime Health & wellbeing programme On-site parking Sick pay Store discount Work from home
Work Location: Hybrid remote in Mold CH7 1EG