Job Description

Do you have a passion for delivering outstanding customer service? Do you want to play a vital part in the retail water market? If so, we have a great opportunity for you at Wessex Water.

What you'll do

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As part of a busy team, you will be the first point of contact for retailers and non-household customers via phone, email and live chat. You will be required to action a variety of work requests, from new water meter installations to verifying market data, while monitoring each job through to its completion.



This is a varied role which covers both call handling and responding to written complaints while working within a small team and managing your workload accordingly.



Being able to communicate well is essential, as you'll be contacting internal departments and challenging them when necessary to ensure the business is meeting our regulatory performance targets.

What you'll need

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You will be someone who has experience in delivering customer service with excellent communication and organisational skills. Having the ability to solve problems and use your initiative is key, as there can be challenging market requirements that require action from you.



You'll work well under pressure, aiming to achieve personal targets and regulatory performance metrics.



Experience in Microsoft Teams, Excel, Outlook and Word is essential.

What you'll receive

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A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to buy up to ten days' holiday and sell up to five every year. A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. A new electric car in exchange for part of your gross salary, subject to conditions. Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. An interactive health and wellbeing platform. Support from mental health first aiders. A 1,000 referral fee if you recommend someone to work for us.

Who we are

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YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:


Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. YTL Developments - a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community. YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors. YTL Arena - the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space. Plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.



We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.



If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.