Job Description

Job description - summary

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally.

At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning.

Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.

Job description - the role

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.



On behalf of Arup, we are looking for a

Workplace Experience Assistant

for an

initial 6-month contract

based

onsite in Birmingham, 5 days per week in the office.

Candidate Profile: Key accountabilities, skills & experience

Purpose of the role:

This is an exciting opportunity to join the Workplace Facilities Management Team in Birmingham as a front-of-house professional responsible for creating a welcoming environment for both visitors and staff. The role provides essential support to the Workplace and Facilities Management team and plays a vital part in ensuring a high-quality experience within the Arup office.



You will act as the first point of contact for guests, provide administrative and coordination support, and help maintain smooth daily office operations.

What you'll do:

Provide visitor reception and front-of-house services, ensuring excellent customer care. Register guests and staff and communicate Health & Safety procedures. Manage incoming and outgoing post, couriers, and taxi bookings. Answer and manage telephone calls, liaising with central telephony and handling queries efficiently. Coordinate meeting room bookings (via Condeco), refreshments, and AV/video conferencing setup. Liaise with IT and AV teams for technical support. Provide catering and hospitality for visitors and meetings. Maintain and order stationery and office supplies. Report maintenance or equipment issues promptly. Support data entry and documentation within Arup systems. Assist Workplace and Facilities Management colleagues as needed. Perform First Aid and Fire Marshal duties (training provided if required).

The skills you'll need:

Excellent customer service and communication skills, with a professional and welcoming manner. Strong knowledge of Microsoft Office Suite and ability to use office systems efficiently. Diligent, detail-oriented, and proactive approach to daily tasks and problem-solving. Flexible, cooperative, and positive attitude with a strong sense of teamwork. Experience with booking and facilities systems such as Concur, CAFM, or Condeco. Trained or willing to be trained in First Aid, Fire Marshal duties, and Manual Handling. IOSH Managing Safely qualification or willingness to complete it as part of role development.

About the client

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.

AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.



Job Reference: ARB01093